Deskwoot

1 Bewertung

Deskwoot is an AI-powered customer support platform built for teams that have outgrown chat-only widgets but don't want an enterprise help desk bill. Most platforms either charge $50 to $300 per agent per month and sell AI as a separate add-on, or stay free with a single channel. Deskwoot collapses the stack: live chat, email, WhatsApp Business, Telegram, SMS via Twilio, Instagram DMs, Facebook Messenger, Twitter / X, LINE, and a full REST API all land in one unified inbox with a single customer history. The AI bot and AI copilot ship in every paid plan, not as a premium SKU. What's included: • Unified inbox across 11 channels with full per-contact conversation history • AI chatbot that answers from your knowledge base, with prompt-injection protection • AI copilot that drafts replies for human agents as they type • Shopify and WooCommerce integrations that surface order, refund, and payment data directly in the conversation view • Automation rules, SLA policies, business hours, and round-robin auto-assignment • Self-hosted help center with your own domain, branding, and full SEO metadata • REST API, webhooks, custom roles, and audit logs • White-label mode on Enterprise removes all Deskwoot branding from the widget and help portal Bring your own OpenAI or Anthropic API key for full data control and zero AI markup, or use the bundled Claude-powered AI with 300 customer chats per month included on paid plans. Overage is $0.01 per conversation, not per resolution. Pricing: • Free: 1 agent, core features, no credit card • Business: $9 per agent per month • Enterprise: $12.50 per agent per month with white-label, custom roles, and SLA tracking Best for startups, DTC ecommerce, and growing support teams that want full multi-channel capability and AI out of the box without assembling a stack of add-ons.