### Contents

- [**Glossary Terms**](#resources-glossary_terms)
- [**Discussions**](#resources-discussions)
- [**Reports**](#resources-reports)

# Service Desk Software Resources

##### Glossary Terms, Discussions, and Reports to expand your knowledge on Service Desk Software

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data.

[ContentsExpand/Collapse Contents](#)
- [**Glossary Terms**](#resources-glossary_terms)
- [**Discussions**](#resources-discussions)
- [**Reports**](#resources-reports)

## AIOps Tools Glossary Terms

[![AIOps](https://learn.g2.com/hubfs/G2CM_GI755_Glossary_Article_Images-%5BAIOps%5D_V1b.png "AIOps")](https://www.g2.com/glossary/aiops-definition)

[AIOps](https://www.g2.com/glossary/aiops-definition)

AIOps applies artificial intelligence (AI) to speed up operational workflows. Learn more about its benefits, stages, and key features of an AIOps platform.

by Sagar Joshi

Explore our Technology Glossary

Browse through dozens of terms to better understand the products you purchase and use everyday.

[Find new features](https://www.g2.com/glossary)

## Service Desk Software Discussions

0

Question on: ServiceNow IT Service Management
[What is the ServiceNow now platform?](/discussions/what-is-the-servicenow-now-platform)

What is the ServiceNow now platform?

ServiceNow is a cloud-based platform that provides a wide range of IT service management (ITSM) and business process automation (BPA) solutions. The ServiceNow platform, often referred to as the "Now Platform," is designed to help organizations streamline their operations, automate routine tasks, and improve the delivery of services across various departments, including IT, human resources, customer service, and more. 

Answered: Satyajit Chakraborty on September 26, 2023

Service now platform is a crm tool and rh tickets tool used for multiple tasks, use to create incidents of the issue relate to any software or tool employees working within the organisation.

Answered: pooja neeraj on June 9, 2023

[See more answers (1)](javascript:void(0);)

[Your answer](/discussions/what-is-the-servicenow-now-platform/comments/new?remote=true)

0

Question on: Jira Service Management
[Is Jira a service management tool?](/discussions/is-jira-a-service-management-tool)

Is Jira a service management tool?

Jira is an extremely convenient platform, but not without flaws in my opinion. In any case, if you do not use extensions that improve your jira experience in general. I recently installed the power bi jira https://www.alphaservesp.com/products/atlassian/power-bi connector extension, for example. It allows you to export business data for analysis in the power bi and makes reporting more convenient.

Answered: Maximilian Hohenzollern on August 25, 2022

I agree that it's a pretty good platform, but it's worth mentioning that extensions play a huge role, and they can help you with reporting and analysis. In software development, many people also use solutions like https://processmix.com/solutions/build-api/ to improve the efficiency of their apps, and I think it's pretty convenient.

Answered: John Flint on February 1, 2023

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0

Question on: LogMeIn Resolve
[Is LogMeIn Resolve legitimate?](/discussions/is-logmein-resolve-legitimate)

Is LogMeIn Resolve legitimate?

Sure is legit and it is a fantastic program

Answered: Carolyn Mitchell on February 15, 2023

Yes, of course.

Answered: Rostom Zenountian on April 8, 2022

100% I use it daily.

Answered: Russell Sherman on September 13, 2022

[See more answers (2)](javascript:void(0);)

[Your answer](/discussions/is-logmein-resolve-legitimate/comments/new?remote=true)

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## Service Desk Software Reports

Mid-Market Grid® Report for Service Desk

Summer 2026

G2 Report: Grid® Report

Grid® Report for Service Desk

Summer 2026

G2 Report: Grid® Report

Enterprise Grid® Report for Service Desk

Summer 2026

G2 Report: Grid® Report

Momentum Grid® Report for Service Desk

Summer 2026

G2 Report: Momentum Grid® Report

Small-Business Grid® Report for Service Desk

Summer 2026

G2 Report: Grid® Report

Enterprise Grid® Report for Service Desk

Spring 2026

G2 Report: Grid® Report

Small-Business Grid® Report for Service Desk

Spring 2026

G2 Report: Grid® Report

Mid-Market Grid® Report for Service Desk

Spring 2026

G2 Report: Grid® Report

Grid® Report for Service Desk

Spring 2026

G2 Report: Grid® Report

Momentum Grid® Report for Service Desk

Spring 2026

G2 Report: Momentum Grid® Report