### Contents - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Service Desk Software Resources ##### Glossary Terms, Discussions, and Reports to expand your knowledge on Service Desk Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Service Desk Software Glossary Terms [![AIOps](https://learn.g2.com/hubfs/G2CM_GI755_Glossary_Article_Images-%5BAIOps%5D_V1b.png "AIOps")](https://www.g2.com/glossary/aiops-definition) [AIOps](https://www.g2.com/glossary/aiops-definition) AIOps applies artificial intelligence (AI) to speed up operational workflows. Learn more about its benefits, stages, and key features of an AIOps platform. by Sagar Joshi Explore our Technology Glossary Browse through dozens of terms to better understand the products you purchase and use everyday. [Find new features](https://www.g2.com/glossary) ## Service Desk Software Discussions 0 Question on: Cherwell Service Management [What does Cherwell software do?](/discussions/what-does-cherwell-software-do) What does Cherwell software do? It’s more then a ticketing tool, you can extract reports, use mutiple filters to sort data etc Answered: Majid Irfan Baba on November 9, 2022 [Your answer](/discussions/what-does-cherwell-software-do/comments/new?remote=true) 0 Question on: Mint Service Desk [What are the features of help desk software?](/discussions/what-are-the-features-of-help-desk-software) What are the features of help desk software? MINT SD is a service desk and asset manager combined in one ITSM solution. We offer multiple communication channels to customers and end users, facilitating the submission process and conveniently collecting data in one place, allowing technicians to promptly assess and provide solutions to ongoing issues. The system provides such functionalities as:Web-based application Responsive web design Themes Multilingual Self-service portal Activity alerts and reminders Notification channel selection Role based Multitenancy Queue structured Email ticket creation Ticket types Status sets Custom Fields Ticket relations Email filters Private internal notes Widgets for saved filters Dashboard filters Multilevel access and views Custom notifications Priorities Calendars Services SLA Bulk actions Colors for ticket types and statuses Document templates Admin notices Time tracking Answered: Aneta Oleksowicz-Martuszewska on May 26, 2022 Comment deleted by user. Answered: Aneta Oleksowicz-Martuszewska on May 26, 2022 [See more answers (1)](javascript:void(0);) [Your answer](/discussions/what-are-the-features-of-help-desk-software/comments/new?remote=true) 0 Question on: Freshservice [Is there a function where I can input my hardware inventory and associate to a ticket request of such in inventory and have it decrease the count of the total in stock?](/discussions/26821-is-there-a-function-where-i-can-input-my-hardware-inventory-and-associate-to-a-ticket-request-of-such-in-inventory-and-have-it-decrease-the-count-of-the-total-in-stock) ? We can move the items to asset states from in-stock to retired or reserved using asset Automator or manually which decreases the total number of in-stock assets. Learn more- https://bit.ly/3T6KZMh Answered: Hitesh Patiyal on October 16, 2022 [Your answer](/discussions/26821-is-there-a-function-where-i-can-input-my-hardware-inventory-and-associate-to-a-ticket-request-of-such-in-inventory-and-have-it-decrease-the-count-of-the-total-in-stock/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/service-desk/resources?discussions_page=30) - [1](/categories/service-desk/resources) - [2](/categories/service-desk/resources?discussions_page=2) - … - [27](/categories/service-desk/resources?discussions_page=27) - [28](/categories/service-desk/resources?discussions_page=28) - [29](/categories/service-desk/resources?discussions_page=29) - [30](/categories/service-desk/resources?discussions_page=30) - 31 - Next ›Next › ## Service Desk Software Reports Mid-Market Grid® Report for Service Desk Summer 2026 G2 Report: Grid® Report Grid® Report for Service Desk Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Service Desk Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Service Desk Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Service Desk Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Service Desk Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Service Desk Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Service Desk Spring 2026 G2 Report: Grid® Report Grid® Report for Service Desk Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Service Desk Spring 2026 G2 Report: Momentum Grid® Report