IT Service Management Tools Resources

No, but there is a Free Trial on their website's pricing page.

Currently we don't have a free access for Zendesk, but we can use the 14 days trial version.

There is trial.

Whilst there is not a free Zendesk instance, they do offer a 14 day free trial service. After that has ended, you would need to pick a plan that suites your business needs. Plans start from £35 a month, per user and go up to £175 per month, per user. The higher the plan, the more functionality and benefits you get.

There is not a free version of Zendesk, but there are multiple pricing options depending on the size of your organization/agents.

No they dont but you can take free trial of alternative of zendesk called Desku.io

Short answer: Yes, with a few shortcomings. Longer answer: We use Zendesk for our help ticketing system in a K-12 school district and I find it effective in that regard, but I do have a few issues. Cons 1) I find the web interface not very attractive or user friendly and in some cases, unintuitive. 2) The mobile app, especially on an iPhone, is even harder to use and lacking features offered through the web interface. On iPad, I actually access Zendesk through a web browser instead of using the app. 3) Some functions are missing, like the ability edit notations that have been added to a help ticket. Pros 1) Customer interface is very customizable. 2) Realatively easy to automate many functions. 3) Support is fantastic. 4) The service is frequently updated, adding additional functionality.

It's the best! Makes Customer Support fun. The most effective way of managing customer interaction with a team.

absolutely, time saver, easy to use. no need for another employees, saves time and money, and so EASY

Zendesk is a great all in one platform where all your Support needs can live. From data & insights to the Support functionalities any B2C company needs, it’s all here!

Yes, Zendesk is quite good at many things. It offers a clean intuitive UI. It allows members of the same team to know, in real time, who is viewing and/or working on specific tickets. It's easy to organize incoming emails and respond to them. The functions for macros and triggers is robust and intuitive. Reporting is the one area where Zendesk needs to improve to be a viable solution for large companies. But in terms of usability, intuitiveness, and modern design, I would take Zendesk over Salesforce any day.

Yes, Zendesk can be great

its pretty good

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