### Contents - [**Articles**](#resources-articles) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # IT Service Management Tools Resources ##### Articles, Discussions, and Reports to expand your knowledge on IT Service Management Tools Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [articles](#resources-articles) from our experts, [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Articles**](#resources-articles) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## IT Service Management Tools Articles [![What Is Information Technology? (+Uses in Business and Life)](https://learn.g2.com/hubfs/G2CM_FI754_Learn_Article_Images_%5BIT%5D_V1b.png "What Is Information Technology? (+Uses in Business and Life)")](https://www.g2.com/articles/what-is-information-technology) [ ### What Is Information Technology? (+Uses in Business and Life) ](https://www.g2.com/articles/what-is-information-technology) When you hear the phrase IT, you probably think of the techies at your company who fix the computer issues. [ ![Mara Calvello](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mara Calvello") MC ](https://learn.g2.com/author/mara-calvello) by Mara Calvello [![Using G2 Review Data to Choose the Best ITSM Software](https://learn.g2.com/hubfs/ITSM%20software-TL.jpg "Using G2 Review Data to Choose the Best ITSM Software")](https://www.g2.com/articles/using-g2-review-data-to-choose-the-best-itsm-software) [ ### Using G2 Review Data to Choose the Best ITSM Software ](https://www.g2.com/articles/using-g2-review-data-to-choose-the-best-itsm-software) The IT team’s responsibilities have grown significantly since the remote work era. IT professionals have to provide technical support to cross-functional teams, ensure security and compliance for software and hardware use, and address internal and external tickets on time, along with other tasks.  [ ![Tian Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tian Lin") TL ](https://learn.g2.com/author/tian-lin) by Tian Lin [![What Is ITSM? A Guide to All of the Details, Simplified](https://learn.g2.com/hubfs/what%20is%20ITSM@2x.png "What Is ITSM? A Guide to All of the Details, Simplified")](https://www.g2.com/articles/what-is-itsm) [ ### What Is ITSM? A Guide to All of the Details, Simplified ](https://www.g2.com/articles/what-is-itsm) Information technology is at the forefront of modern businesses.It’s the core element that enables day-to-day operations in organizations. ITSM, or IT service management, takes care of this core element and optimizes it for better outcomes while driving business value. It wraps around the IT infrastructure and streamlines processes in the service lifecycle, enabling teams to operate strategically. Furthermore, ITSM software available on the market facilitates it by enabling more efficient, standardized, and effective service delivery.  Let’s dive deeper into understanding ITSM and discover how it can help you optimize your IT infrastructure. [ ![Sagar Joshi](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sagar Joshi") SJ ](https://learn.g2.com/author/sagar-joshi) by Sagar Joshi ## IT Service Management Tools Discussions 0 Question on: Freshservice [What is Freshservice used for?](/discussions/what-is-freshservice-used-for) What is Freshservice used for? IT Service Management aligned with ITIL4 framework. From ticketing system to project management, Fresh Service it's a global solution perfect for managing your IT services. Answered: Jorge Raspeño on October 31, 2025 We use it as a ticketing tool that helps us manage requests and assign them to specified employees for resolution. It also helps us track our service adherence levels. Answered: Annie Nyambura on June 18, 2024 for IT Service Management components Incident Service request Change Problem Asset / CMDB Answered: Lex Fernandez on June 23, 2024 [See more answers (2)](javascript:void(0);) [Your answer](/discussions/what-is-freshservice-used-for/comments/new?remote=true) 0 Question on: Jira Service Management [What is Jira Service Management used for?](/discussions/what-is-jira-service-management-used-for) What is Jira Service Management used for? the tool is basically used for ticketing the IR or the Incident management process Answered: Sangem Poorna Chandar on April 30, 2025 It is used to manage service requests, incidents, and support workflows across IT, HR, and customer service teams with SLA tracking and automation Answered: Vikash Deep Bhaskar on January 4, 2026 [See more answers (1)](javascript:void(0);) [Your answer](/discussions/what-is-jira-service-management-used-for/comments/new?remote=true) 0 Question on: ManageEngine ServiceDesk Plus [What is ManageEngine ServiceDesk Plus used for?](/discussions/what-is-manageengine-servicedesk-plus-used-for) What is ManageEngine ServiceDesk Plus used for? Comment deleted by user. Answered: Ankit Pal on November 4, 2023 ManageEngine ServiceDesk Plus is used for IT service management (ITSM), including: Incident, problem, and change management Service request handling and SLA tracking Asset and CMDB management Automation workflows and approvals Reporting and compliance It helps IT teams streamline support operations, improve response times, ensure SLA compliance, and enhance end-user satisfaction. Answered: Rahul Rai on February 8, 2026 [See more answers (1)](javascript:void(0);) [Your answer](/discussions/what-is-manageengine-servicedesk-plus-used-for/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/it-service-management-itsm-tools/resources?discussions_page=4) - [1](/categories/it-service-management-itsm-tools/resources) - [2](/categories/it-service-management-itsm-tools/resources?discussions_page=2) - [3](/categories/it-service-management-itsm-tools/resources?discussions_page=3) - [4](/categories/it-service-management-itsm-tools/resources?discussions_page=4) - 5 - [6](/categories/it-service-management-itsm-tools/resources?discussions_page=6) - [7](/categories/it-service-management-itsm-tools/resources?discussions_page=7) - [8](/categories/it-service-management-itsm-tools/resources?discussions_page=8) - [9](/categories/it-service-management-itsm-tools/resources?discussions_page=9) - … - [42](/categories/it-service-management-itsm-tools/resources?discussions_page=42) - [43](/categories/it-service-management-itsm-tools/resources?discussions_page=43) - [Next ›Next ›](/categories/it-service-management-itsm-tools/resources?discussions_page=6) ## IT Service Management Tools Reports Mid-Market Grid® Report for IT Service Management (ITSM) Tools Summer 2026 G2 Report: Grid® Report Grid® Report for IT Service Management (ITSM) Tools Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for IT Service Management (ITSM) Tools Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for IT Service Management (ITSM) Tools Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for IT Service Management (ITSM) Tools Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for IT Service Management (ITSM) Tools Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for IT Service Management (ITSM) Tools Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for IT Service Management (ITSM) Tools Spring 2026 G2 Report: Grid® Report Grid® Report for IT Service Management (ITSM) Tools Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for IT Service Management (ITSM) Tools Spring 2026 G2 Report: Momentum Grid® Report