### Contents - [**Articles**](#resources-articles) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # IT Service Management Tools Resources ##### Articles, Discussions, and Reports to expand your knowledge on IT Service Management Tools Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [articles](#resources-articles) from our experts, [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Articles**](#resources-articles) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## IT Service Management Tools Articles [![What Is Information Technology? (+Uses in Business and Life)](https://learn.g2.com/hubfs/G2CM_FI754_Learn_Article_Images_%5BIT%5D_V1b.png "What Is Information Technology? (+Uses in Business and Life)")](https://www.g2.com/articles/what-is-information-technology) [ ### What Is Information Technology? (+Uses in Business and Life) ](https://www.g2.com/articles/what-is-information-technology) When you hear the phrase IT, you probably think of the techies at your company who fix the computer issues. [ ![Mara Calvello](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mara Calvello") MC ](https://learn.g2.com/author/mara-calvello) by Mara Calvello [![Using G2 Review Data to Choose the Best ITSM Software](https://learn.g2.com/hubfs/ITSM%20software-TL.jpg "Using G2 Review Data to Choose the Best ITSM Software")](https://www.g2.com/articles/using-g2-review-data-to-choose-the-best-itsm-software) [ ### Using G2 Review Data to Choose the Best ITSM Software ](https://www.g2.com/articles/using-g2-review-data-to-choose-the-best-itsm-software) The IT team’s responsibilities have grown significantly since the remote work era. IT professionals have to provide technical support to cross-functional teams, ensure security and compliance for software and hardware use, and address internal and external tickets on time, along with other tasks.  [ ![Tian Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tian Lin") TL ](https://learn.g2.com/author/tian-lin) by Tian Lin [![What Is ITSM? A Guide to All of the Details, Simplified](https://learn.g2.com/hubfs/what%20is%20ITSM@2x.png "What Is ITSM? A Guide to All of the Details, Simplified")](https://www.g2.com/articles/what-is-itsm) [ ### What Is ITSM? A Guide to All of the Details, Simplified ](https://www.g2.com/articles/what-is-itsm) Information technology is at the forefront of modern businesses.It’s the core element that enables day-to-day operations in organizations. ITSM, or IT service management, takes care of this core element and optimizes it for better outcomes while driving business value. It wraps around the IT infrastructure and streamlines processes in the service lifecycle, enabling teams to operate strategically. Furthermore, ITSM software available on the market facilitates it by enabling more efficient, standardized, and effective service delivery.  Let’s dive deeper into understanding ITSM and discover how it can help you optimize your IT infrastructure. [ ![Sagar Joshi](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sagar Joshi") SJ ](https://learn.g2.com/author/sagar-joshi) by Sagar Joshi ## IT Service Management Tools Discussions 0 Question on: Jira Service Management [Timer?](/discussions/timer) Does Jira Service Desk have the capability to start and stop a service ticket to meet SLA requirements? Yes it's based on work flow status, if your looking to do time sheet / manual stop start based on actual work you can use Tempo Time plugin. But for SLA reporting the inbuilt functionality is great. Answered: Shane Hill on November 15, 2019 [Your answer](/discussions/timer/comments/new?remote=true) 0 Question on: SolarWinds IT Incident Response (Squadcast) [Would Squadcast integrate well with existing tools like Slack, Jira, and AWS CloudWatch?](/discussions/would-squadcast-integrate-well-with-existing-tools-like-slack-jira-and-aws-cloudwatch) From what I’ve gathered so far, Squadcast seems to offer native integrations with Slack and Jira, including incident creation, updates, and workflow automation. The Slack integration in particular looks solid—alerts can trigger real-time messages, and responders can collaborate directly in channels or use commands to update incident status. For Jira, it looks like you can automatically create or link tickets during incident workflows, which is ideal for teams that want to tie remediation efforts back to engineering backlogs. Has anyone found the Jira integration flexible enough for custom fields or more complex workflows? How seamless has the integration been in your experience? Welcome any feedback, positive or negative! Answered: Ross Briggs on June 26, 2025 [Your answer](/discussions/would-squadcast-integrate-well-with-existing-tools-like-slack-jira-and-aws-cloudwatch/comments/new?remote=true) 0 Question on: ClickUp [How secure is ClickUp?](/discussions/how-secure-is-clickup) How secure is ClickUp? ClickUp takes security seriously and has implemented robust measures to protect user data. It employs enterprise-grade security standards, including data encryption both in transit and at rest, to safeguard sensitive information. ClickUp is also SOC 2 Type II certified, ensuring it meets high industry standards for data protection and management. In addition to encryption, ClickUp provides role-based access controls, so admins can control who has access to specific projects and tasks, adding another layer of protection. ClickUp also offers two-factor authentication (2FA), which adds an extra step for account verification to prevent unauthorized access. Furthermore, regular security audits, penetration tests, and 24/7 monitoring help maintain a secure environment for all users. Answered: Mahesh Gautam on November 6, 2024 Very secure Answered: Franco Calise on January 13, 2026 [See more answers (1)](javascript:void(0);) [Your answer](/discussions/how-secure-is-clickup/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/it-service-management-itsm-tools/resources?discussions_page=3) - [1](/categories/it-service-management-itsm-tools/resources) - [2](/categories/it-service-management-itsm-tools/resources?discussions_page=2) - [3](/categories/it-service-management-itsm-tools/resources?discussions_page=3) - 4 - [5](/categories/it-service-management-itsm-tools/resources?discussions_page=5) - [6](/categories/it-service-management-itsm-tools/resources?discussions_page=6) - [7](/categories/it-service-management-itsm-tools/resources?discussions_page=7) - [8](/categories/it-service-management-itsm-tools/resources?discussions_page=8) - … - [42](/categories/it-service-management-itsm-tools/resources?discussions_page=42) - [43](/categories/it-service-management-itsm-tools/resources?discussions_page=43) - [Next ›Next ›](/categories/it-service-management-itsm-tools/resources?discussions_page=5) ## IT Service Management Tools Reports Mid-Market Grid® Report for IT Service Management (ITSM) Tools Summer 2026 G2 Report: Grid® Report Grid® Report for IT Service Management (ITSM) Tools Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for IT Service Management (ITSM) Tools Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for IT Service Management (ITSM) Tools Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for IT Service Management (ITSM) Tools Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for IT Service Management (ITSM) Tools Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for IT Service Management (ITSM) Tools Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for IT Service Management (ITSM) Tools Spring 2026 G2 Report: Grid® Report Grid® Report for IT Service Management (ITSM) Tools Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for IT Service Management (ITSM) Tools Spring 2026 G2 Report: Momentum Grid® Report