Best Incident Management Software - Page 7

How Many Incident Management Software Products Does G2 Track?

Total Products under this Category: 226

Category Stats (Nov 2026)

  • Average Rating: 4.43/5 (↓0.01 vs Oct 2026) The average rating of products in this category, based on all submitted ratings
  • Top Trending Product: All Quiet (+0.78%) - Among all products in this category, All Quiet recorded the largest rating increase compared to last month

Last updated: November 02, 2026

How Does G2 Rank Incident Management Software Products?

Why You Can Trust G2's Software Rankings:

  • 30 Analysts and Data Experts
  • 20,000+ Authentic Reviews
  • 226+ Products
  • Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

G2 Grid® for Incident Management Software

G2 Grid® for Incident Management Software plotting products by satisfaction and market presence

Highlighted products: ServiceNow IT Service Management, NinjaOne, xMatters, Jira Service Management, Freshservice, PagerDuty, Rootly, and New Relic.

Underlying data: [Grid® JSON](https://www.g2.com/categories/incident-management/grids.json?focus%5B%5D=servicenow-it-service-management&focus%5B%5D=ninjaone&focus%5B%5D=xmatters&focus%5B%5D=jira-service-management&focus%5B%5D=freshservice&focus%5B%5D=pagerduty&focus%5B%5D=rootly&focus%5B%5D=new-relic)

1st Incident Reporting

A secure and efficient solution to save all your reports online, instead of thousands of papers. Report field events quickly and securely with the 1st incident app.

Average Rating: 5.0/5.0

Total Reviews: 1

Who Is the Company Behind 1st Incident Reporting?

  • Seller: emAPPetizer
  • Year Founded: 2010
  • HQ Location: Montreal, CA
  • Twitter: @1stReporting
    376 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    7 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of 1st Incident Reporting?

24Cevent

24cevent is an incident management Saas that performs automatic alerting in real-time. 1. Integrate any alarm through a simple API. 2. Route your alarms to diferent on-call teams 3. Notify them through different channels such as: phone, email, whatsapp, telegram, hangout, teams, etc. Key features: - fully customize notification messages - powerfull text-to-speech with human digital voices, available in multiple languages and with embedded translation system for companies with employees around the world. - Multi-language notification - Escalation policies - SLA break notification - SLA Reports Find us by searching 24Cevent for more

Who Is the Company Behind 24Cevent?

4HSE

4hse is aimed at corporate Protection and Prevention Officers, as well as consultants who need a tool to manage their customers’ safety projects.

Average Rating: 4.0/5.0

Total Reviews: 2

How Do G2 Users Rate 4HSE?

  • Has the product been a good partner in doing business?: 10.0/10 (Category avg: 9.1/10)

Who Is the Company Behind 4HSE?

  • Seller: 4HSE
  • Year Founded: 2016
  • HQ Location: Verona, IT
  • Twitter: @4hse_software
    15 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    6 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 50% Medium, 50% Small

What Are Recent G2 Reviews of 4HSE?

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Acciline+

Acciline+ is occupational risk management software designed to help companies systematically identify, assess and manage occupational health and safety risks.

Who Is the Company Behind Acciline+?

AdminiTrack

AdminiTrack is an issue tracking software that is a tool for managing cross-departmental teams.

Who Is the Company Behind AdminiTrack?

Alcea IssueTrack

Alcea IssueTrack is an issue tracking software that maximizes productivity by ensuring continuous communication and help the team to focus on the most critical issues.

Who Is the Company Behind Alcea IssueTrack?

  • Seller: Alcea Technologies
  • Year Founded: 1997
  • HQ Location: Ottawa, CA
  • Twitter: @alceatracking
    358 Twitter followers
  • LinkedIn® Page: ca.linkedin.com
    11 employees on LinkedIn®

Alert Public Safety

Alert Public Safety Solutions offers public safety software solutions that include Computer Aided Dispatch (CAD), Integrated Mapping, Mobile Dispatch, Records Management for Law, Fire and EMS.

Who Is the Company Behind Alert Public Safety?

Amixr

Amixr is an incident management platform with brilliant Slack integration. The platform allows you to optimize channels, recipients, and content in order to increase the speed of solving IT problems. Amixr has proved to increase incident reaction time up to 3 times, so it's easy to protect business-critical services and keep the team on track. Amixr never bothers wrong people and engages the right person in a moment thanks to a collaboration with Slack.

Who Is the Company Behind Amixr?

Assetze

Assetze is an IT asset management solution that helps businesses track, manage, maintain, and secure their IT devices. Our user-friendly, cloud-based platform offers a range of features, such as asset tracking, preventive maintenance, automated data analysis and report generation, and more. Manage 1000s of IT assets, streamline your entire IT asset management process, and cut down on 100+ hours of manual effort spent on mundane tasks. Wield Assetze's automation capabilities and utilise the precious time saved to focus on what's important to your business. Assetze can help businesses efficiently manage their IT assets at affordable prices.

Who Is the Company Behind Assetze?

  • Seller: Assetze
  • Year Founded: 2021
  • HQ Location: Bengaluru, IN
  • LinkedIn® Page: in.linkedin.com
    11 employees on LinkedIn®

Aurora

Aurora is an automated root cause analysis investigation tool that uses agents to solve incidents for Site Reliability Engineers.

Who Is the Company Behind Aurora?

Backline AI

Backline AI is an autonomous security remediation platform that leverages artificial intelligence to address the overwhelming security backlogs faced by enterprises. By deploying a fleet of AI agents, Backline automates the identification, analysis, and remediation of security vulnerabilities and misconfigurations, enabling organizations to enhance their security posture efficiently.

Who Is the Company Behind Backline AI?

BIStrainer

An EHS Management System that includes: a learning management system, digital forms for audits, near miss and incident reports, inspections, BBS observation forms, hazard assessment, training record management system, training matrix, competency validation system. Plus, there is an equipment management solution that includes preventative maintenance software. BIStrainer is mobile-friendly and works well on tablets, smartphones, and desktops including Apple and PC.

Average Rating: 4.8/5.0

Total Reviews: 50

How Do G2 Users Rate BIStrainer?

  • Has the product been a good partner in doing business?: 9.4/10 (Category avg: 9.1/10)

Who Is the Company Behind BIStrainer?

  • Seller: BIS Safety Software
  • Year Founded: 2006
  • HQ Location: Sherwood Park, Alberta
  • Twitter: @BISTraining
    1,743 Twitter followers
  • LinkedIn® Page: www.linkedin.com
    68 employees on LinkedIn®

Who Uses This Product?

  • Top Industries: Professional Training & Coaching, Oil & Energy
  • Company Size: 49% Small, 31% Medium

What Are Recent G2 Reviews of BIStrainer?

What Are G2 Users Discussing About BIStrainer?

bitahoy

Bitahoy's Cyber Risk Co-Pilot is an AI-powered platform designed to assist in IT risk management processes. Features: Quantitative Risk Assessment: The platform offers a method to evaluate risks based on their business impact rather than the traditional "Low, Medium, High" categorizations. Alignment with Business Objectives: The tool aims to match business goals with risk tolerance, facilitating effective risk communication throughout an organization. AI-Powered Data Analysis: The platform integrates and pre-analyzes data to provide insights, aiming to aid in quick responses to critical incidents. Risk Prioritization: It offers a system that can reduce IT risk exposure by prioritizing tasks and incidents based on AI analysis rather than solely on CVSS scores.

Who Is the Company Behind bitahoy?

Blerter

Blerter is a simple, easy-to-use event delivery platform that helps you centralize your communications, operations and safety processes - connecting your entire team in one place. Streamline your delivery, be prepared for things that can go wrong and increase crew engagement at your next event.

Average Rating: 4.0/5.0

Total Reviews: 1

Who Is the Company Behind Blerter?

  • Seller: Blerter
  • Year Founded: 2010
  • HQ Location: Auckland, NZ
  • LinkedIn® Page: www.linkedin.com
    2 employees on LinkedIn®

Who Uses This Product?

  • Company Size: 100% Small

What Are Recent G2 Reviews of Blerter?

Callgoose SQIBS

Callgoose SQIBS is used for automating and orchestrating IT workflows, providing businesses with an intelligent, automated approach to incident management, on-call scheduling, incident auto-remediation, event-driven remediation and IT request automation. It eliminates manual inefficiencies, reduces response times, and ensures critical systems remain operational 24/7. ✅ Use Cases Include: Incident Auto-Remediation – Automatically detect, diagnose, and resolve IT issues. On-Call Scheduling & Alerting – Intelligent escalation through Phone Calls, SMS, Email, Slack, Microsoft Teams Multilingual Alerts - Supports 30+ languages in 200+ countries. Process & Runbook Automation – Automate repetitive IT tasks and workflows. IT Request Automation – Empower teams with self-service options. Event-Driven Automation – Trigger automation workflows based on system alerts. Infrastructure & Cloud Automation – Integrate with DevOps tools, CI/CD pipelines, cloud platforms or any software or tools. Why Choose Callgoose SQIBS? Callgoose SQIBS is the future of IT automation & incident management, built to reduce downtime, streamline workflows, and cut IT costs. Whether you need real-time alerts, incident auto-remediation, on-call scheduling, or IT request automation, Callgoose SQIBS delivers intelligent automation to keep your systems running smoothly. 🚀 Key Benefits of Callgoose SQIBS: ✅ Incident Auto-Remediation Detect, diagnose, and resolve IT issues automatically before they impact operations. Say goodbye to manual firefighting with self-healing automation. ✅ On-Call Scheduling & Alerting Never miss a critical alert! Smart escalation via Phone, SMS, Email, Slack, Microsoft Teams ensures the right person is notified at the right time. ✅ Process & Runbook Automation Save time and reduce manual errors by automating IT workflows, common tasks, and troubleshooting processes. ✅ Event-Driven Automation Trigger automated workflows based on real-time system alerts, logs, or monitoring tool events to resolve issues instantly. ✅ IT Request Automation Enhance IT service efficiency by automating password resets, software access, and other common requests, giving teams self-service capabilities. ✅ Infrastructure & Cloud Automation Seamlessly integrate with DevOps tools, CI/CD pipelines, cloud platforms, ITSM, monitoring software, and security tools to orchestrate IT operations effortlessly. 🌍 Global-Ready with Multilingual & Multi-Channel Alerts - Supports 30+ languages across 200+ countries - Alerts via Phone Calls, SMS, Email, Slack, Microsoft Teams, Mobile Push - Customizable escalation policies and notification rules 💼 Industries Benefiting from Callgoose SQIBS: 🔹 IT & SaaS – Automate IT workflows and incident response 🔹 Financial Services – Ensure compliance, security, and reliability 🔹 E-commerce & Retail – Prevent downtime and enhance customer experience 🔹 Telecommunications – Automate network monitoring and troubleshooting 🔹 Healthcare – Maintain compliance and ensure uptime for critical systems 🔹 And more! – Any industry that relies on IT can benefit from automation 🔗 Seamless Integrations Callgoose SQIBS works with any software, tool, or platform to provide a truly connected IT ecosystem: - Monitoring & Observability – Prometheus, Datadog, Splunk, New Relic, Zabbix - DevOps & CI/CD – Jenkins, GitHub, GitLab, Terraform, Kubernetes - ITSM & Ticketing – ServiceNow, Jira, or any other ITSM tool - Communication & Collaboration – Slack, Microsoft Teams, and more - Cloud Providers – AWS, Azure, Google Cloud 🔧 Ease of Use & Customization ✔ No-Code & Low-Code Automation – Ready-to-use templates for quick automation ✔ Advanced Customization – Full API access for deep integrations ✔ Transparent Pricing – No hidden costs, automation included in every paid plan 💡 The Callgoose SQIBS Advantage ✅ No Per-User Fees – Pay per plan, not per user ✅ Automation in Every Paid Plan – Unlike competitors, no extra charges for automation ✅ Flexible Deployment – Choose between self-hosted or SaaS based on your business needs ✅ Scalable & Cost-Effective – Plans for startups, enterprises, and large organizations ✅ No Vendor Lock-In – Transparent pricing and complete customization 📞 24/7 Support & Training 💬 Live Chat & Email Support 📞 Phone Support (Premium Plans) 📚 Extensive Knowledge Base, Webinars, and Training 🔹 Whether you’re a startup, enterprise, or IT service provider, Callgoose SQIBS ensures reliability, automation, and operational efficiency. 🚀 Migrate to Callgoose SQIBS Today!

Who Is the Company Behind Callgoose SQIBS?

Tian Lin
TL
Researched and written by Tian Lin
Updated April 10, 2026