Incident Management Software Resources - Page 19

Licenses are based on your agents or internal users. In the user admin area, you can change the designation in case a customer got marked as a user by mistake so you are not licensed with them included. New projects don't require additional licensing. It's all based on the number of users and the level of subscription.

No Sergio, we are purely a SAAS Application. But the Security concerns of On.Prem Apps are 100% resolved in Freshworks Ecosystem. As we are hosted on AWS with Top notch Security Controls. OnPrem Applications are risky, especially during these times when Cyber Security is a major concern. Look at recent Solarwinds hack on Govt websites, which were running On.prem applications. We should stay away from On.Prem

Just an update to this thread - Fusion recently joined MuleSoft's Technology Partner program which allows customers to quickly connect with the systems and applications risk and resilience teams use every day to break down silos and aggregate data from anywhere in an organization. WorkDay is one of the top 6 integration use cases for risk and resiliency between MuleSoft and Fusion. You can read more about our partnership here - https://www.fusionrm.com/press-releases/fusion-risk-management-joins-the-mulesoft-technology-partner-program/