Incident Management Software Resources
Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Incident Management Software
Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find articles from our experts, feature definitions, discussions from users like you, and reports from industry data.
Incident Management Software Articles
How to Improve IT Operations With AIOps
AIOps platforms have shifted IT teams' responsibilities with the integration of artificial intelligence (AI) and machine learning (ML) to automate IT operations, proactively monitor and analyze systems, and improve performance.
by Tian Lin
G2 Feature Comparison Report on Incident Management Software
Incident management software can significantly reduce downtime, revenue loss, and security attack caused by major incidents. By integrating automation in each stage of incident response, companies can quickly identify and fix the root cause of IT issues in high-stress situations. This article will explore the top-recommended incident management software for different company sizes.
by Tian Lin
Incident Management Software Glossary Terms
Incident Management Software Discussions
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Question on: SolarWinds Service Desk
How do I upload a solution article using tablets or phones?
I was wondering if we the Service Desk can upload a Solution Article using the Mobile app that is installed on our mobile phones.
Unfortunately, we can’t create Solutions from the mobile app.
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Question on: Jira Service Management
How does the licensing system work?
Are the licenses for management users or all users? To generate another project is another license required? Thanks,
Licenses are based on your agents or internal users. In the user admin area, you can change the designation in case a customer got marked as a user by mistake so you are not licensed with them included. New projects don't require additional licensing. It's all based on the number of users and the level of subscription.
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Question on: Freshservice
will you have an on premise solution?
Some clients might want to have FW installed on their own servers, will this be possible in a near future? os that even something that you are looking for?
No Sergio, we are purely a SAAS Application. But the Security concerns of On.Prem Apps are 100% resolved in Freshworks Ecosystem. As we are hosted on AWS with Top notch Security Controls. OnPrem Applications are risky, especially during these times when Cyber Security is a major concern. Look at recent Solarwinds hack on Govt websites, which were running On.prem applications. We should stay away from On.Prem
No, Freshservice is a Saas based application and we don't intend to make it on-premise in the future too.
Incident Management Software Reports
Mid-Market Grid® Report for Incident Management
Fall 2026
G2 Report: Grid® Report
Grid® Report for Incident Management
Fall 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Incident Management
Fall 2026
G2 Report: Grid® Report
Momentum Grid® Report for Incident Management
Fall 2026
G2 Report: Momentum Grid® Report
Small-Business Grid® Report for Incident Management
Fall 2026
G2 Report: Grid® Report
Enterprise Grid® Report for Incident Management
Summer 2026
G2 Report: Grid® Report
Small-Business Grid® Report for Incident Management
Summer 2026
G2 Report: Grid® Report
Mid-Market Grid® Report for Incident Management
Summer 2026
G2 Report: Grid® Report
Grid® Report for Incident Management
Summer 2026
G2 Report: Grid® Report
Momentum Grid® Report for Incident Management
Summer 2026
G2 Report: Momentum Grid® Report



