Inbound Call Tracking Software Resources - Page 9

One of the items we have implemented in order to be SOC 2 Type 2 compliant was a feature called "Temporary Access" for all Invoca employees, so unless a specific Invoca employee is assigned to your account or assisting you with a support request, they do not have access to a client's platform or data. In addition, we have also introduced a feature called "Change History", which provides a detail audit trail of any change made to a customer's platform or data, allowing us to track down and rectify any potential mistakes that were made. Proper handling of your and your customer's data has always been and will continue to be a top priority for Invoca. This understanding guides everything Invoca and our employees do, which is why we've heavily invested in our technology to meet the compliance standars set forth by PCI DSS, SOC 2 Type 2, HIPAA, GDPR, and CCPA.

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