# What's the best HR case management software for tracking and resolving employee relations complaints confidentially?

<p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">Hello G2 users, what's the best HR case management software for tracking and resolving employee relations complaints confidentially? Comparing tools in the <a class="a a--md" elv="true" href="https://www.g2.com/categories/hr-case-management">HR case management</a> category specifically on how well they handle sensitive investigations rather than general HR tickets.</p><ul>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/hr-acuity/reviews"><strong>HR Acuity</strong></a> reviewers describe it as purpose-built for investigations, with case tracking and analytics that help teams stay consistent across every complaint. One reviewer specifically praised the ability to email documents directly to a case and track investigation trends across 26,000-plus employees.</li>
<li>
<a class="a a--md" elv="true" href="https://www.g2.com/products/allvoices-allvoices/reviews"><strong>AllVoices</strong></a> reviewers credit it with audit defensibility and case tracking, with one describing how it confirms the appropriate next steps in an investigation so nothing gets missed, and helps clean up corrective action documentation before it goes to leadership.</li>
</ul><p class="elv-tracking-normal elv-text-default elv-font-figtree elv-text-base elv-leading-base elv-font-normal" elv="true">For anyone running sensitive employee relations cases, has confidentiality actually held up in practice, or have you run into situations where too many people ended up with visibility into a case that should have stayed narrow?</p>

##### Post Metadata
- Posted at: 5 days ago
- Author title: SEO Content Specialist
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## Comments
### Comment 1

&lt;p&gt;I’d test confidentiality at the object level, not just ask whether the platform has role-based access. Sensitive cases often contain individual notes, attachments, witness statements, and legal material that may need narrower visibility than the case itself. The harder question is whether access can change as an investigation progresses while leaving a clear audit trail of who viewed or changed sensitive information. That is where general HR ticketing and purpose-built investigation workflows can start to feel very different.&lt;/p&gt;

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- Posted at: 5 days ago
- Author title: Writer





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