### Contents - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Enterprise Feedback Management Software Resources ##### Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Enterprise Feedback Management Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [articles](#resources-articles) from our experts, [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Enterprise Feedback Management Software Articles [![2023 Trends in Customer Support, Automation, and Customer Loyalty](https://learn.g2.com/hubfs/2023%20Trends%20in%20Customer%20Support%2c%20Automation%2c%20and%20Customer%20Loyalty.png "2023 Trends in Customer Support, Automation, and Customer Loyalty")](https://www.g2.com/articles/customer-support-trends-2023) [ ### 2023 Trends in Customer Support, Automation, and Customer Loyalty ](https://www.g2.com/articles/customer-support-trends-2023) This post is part of G2's 2023 digital trends series. Read more about G2’s perspective on digital transformation trends in an introduction from Emily Malis Greathouse, director, market research, and additional coverage on trends identified by G2’s analysts.  [ ![Jeffrey Lin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jeffrey Lin") JL ](https://learn.g2.com/author/jeffrey-lin) by Jeffrey Lin [![New Experience Management Software Category on G2 Revamps Feedback Software Space](https://learn.g2.com/hubfs/person-holding-white-printer-paper-3740390.jpg "New Experience Management Software Category on G2 Revamps Feedback Software Space")](https://www.g2.com/articles/new-experience-management-software-category) [ ### New Experience Management Software Category on G2 Revamps Feedback Software Space ](https://www.g2.com/articles/new-experience-management-software-category) G2’s Survey and Enterprise Feedback Management (EFM) software categories are among its most populated and active in terms of vendor engagement. We are fortunate to have so much input from industry experts to ensure these categories are reflective of the market even as it fluctuates. [ ![Jazmine Betz](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jazmine Betz") JB ](https://learn.g2.com/author/jazmine-betz) by Jazmine Betz [![5 App Design Tips for a Better UI/UX](https://learn.g2crowd.com/hubfs/app-design.jpg "5 App Design Tips for a Better UI/UX")](https://www.g2.com/articles/app-design) [ ### 5 App Design Tips for a Better UI/UX ](https://www.g2.com/articles/app-design) Your app will live and die by its design. [ ![Bridget Poetker](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bridget Poetker") BP ](https://learn.g2.com/author/bridget-poetker) by Bridget Poetker ## Enterprise Feedback Management Software Glossary Terms [![User Story](https://learn.g2.com/hubfs/G2CM_GI783_Glossary_Article_Images-%5Buser_story%5D_V1b.png "User Story")](https://www.g2.com/glossary/user-story-definition) [User Story](https://www.g2.com/glossary/user-story-definition) Practiced by agile teams, a user story is a statement that describes a desire the user has for a specific feature in a product. Keep reading to learn more. by Holly Landis [![Customer Experience Management](https://learn.g2.com/hubfs/G2CM_GI682_Glossary_Article_Images-%5BCustomer_Experience_Management%5D_V1a.png "Customer Experience Management")](https://www.g2.com/glossary/customer-experience-management-definition) [Customer Experience Management](https://www.g2.com/glossary/customer-experience-management-definition) Customer experience management (CXM) prioritizes personalized experiences at every customer interaction. Learn more about its benefits for businesses. by Holly Landis [![User Persona](https://learn.g2.com/hubfs/G2CM_GI642_Glossary_Article_Images-%5Buser_persona%5D_V1b.png "User Persona")](https://www.g2.com/glossary/user-persona-definition) [User Persona](https://www.g2.com/glossary/user-persona-definition) User personas are profiles representing a target user audience of a product or service. Learn how businesses can use personas to improve user experience. by Holly Landis [![Buyer Persona](https://learn.g2.com/hubfs/G2CM_GI596_Glossary_Article_Images_%5Bbuyer_persona%5D_V1a.png "Buyer Persona")](https://www.g2.com/glossary/buyer-persona-definition) [Buyer Persona](https://www.g2.com/glossary/buyer-persona-definition) Buyer personas are fictional profiles created using customer data to help marketers focus their messaging. Learn about creating and using buyer personas. by Holly Landis [![Polling](https://learn.g2.com/hubfs/Polling.png "Polling")](https://www.g2.com/glossary/polling-definition) [Polling](https://www.g2.com/glossary/polling-definition) Polling is the ability to canvas a certain population to gauge their opinion or knowledge on a particular topic. Learn how polling related software helps ease internal business communication among employees. by Marina Schlosser ## Enterprise Feedback Management Software Discussions 0 Question on: Reputation [Can you use Facebook Live from the Reputation app?](/discussions/24836-can-you-use-facebook-live-from-the-reputation-app) We can use Facebook live from the Facebook app, but we do not allow all of our employees access to the Property Facebook Page, but we do on the reputation app. I would love if we could have the Live feature on the Reputation app. No you cannot. Answered: Amber Betts on June 16, 2020 No, Reputation.com's Social Suite does not have that capability. It has a calendar for social postings and allows you to post to Facebook, Google, Instagram, Twitter, and LinkedIn. Answered: Matthew Dumbleton on June 16, 2020 Brian, I have used Facebook Live quite a bit, but have not used the Reputation portal yet - sorry. Answered: Josh Elias Hanrahan on March 19, 2020 [See more answers (2)](javascript:void(0);) [Your answer](/discussions/24836-can-you-use-facebook-live-from-the-reputation-app/comments/new?remote=true) 0 Question on: Podium [What CRMs have the simplest integration with Podium?](/discussions/what-crms-have-the-simplest-integration-with-podium) We are looking to upgrade our current CRM and would love to able to include Podium as a big part of our lead nurturing process. Lead attribution will be huge for us this year. Any help provided would be greatly appreciated. We have Vinsolutions and we are beta testing their integration currently. They have a bit to go but they are really quick at making the requested updates. Unsure if other CRMs, but I’m a big supporter of Vin. Answered: Riannon Methner on August 26, 2020 i'm a Financial Advisor and I make $60,000 monthly in passive income without a blog, without investing on ads or building my authority on social media. 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Answered: don charlton on August 18, 2022 [See more answers (1)](javascript:void(0);) [Your answer](/discussions/what-crms-have-the-simplest-integration-with-podium/comments/new?remote=true) 0 Question on: SurveyMonkey [How it can be integrated with other applications such as Micrsoft Teams?](/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams) ? Survey Monkey can be integrated with other applications such as Microsoft Teams, by copying and pasting the link into the chat. Answered: Kalie Black on July 28, 2020 I am familiar with Survey Monkey but not Microsoft Teams. I would be open to trying Microsoft Teams. Answered: Shelly Burklund on April 13, 2020 Copy and paste the links into the chats for integration with other apps I what I have always done. Works well Answered: Jennifer Benson on January 21, 2021 Hello Ravish, We recently tried to find a tool as such also for reporting. My recommendation would be to upgrade your service pack for more analytic tools and exports. You can export the data in free but it is no where near and user friendly as the business edition. Hope this helps. Answered: Erin Krutke on January 9, 2020 Integrate the external link of survey monkey Answered: Ankit Agarwal on May 26, 2020 I use "Survey Monkey" but I am not familiar with "Microsoft Team" However a quick search directed me to Survey Monkey App install for Microsoft Teams. https://www.surveymonkey.com/apps/VPV6PDLNXyscoDCcFChh2w\_3D\_3D/details/ Never used it and I don't know if they even integrate the reporting and analytics. So maybe Erim K. solutions might be the better option I would be interested to know how / if you implemented this, because my organization might also move to Microsoft Teams in the future. Good Luck Answered: Moshe Katz on January 14, 2020 No, Microsoft forms would be best if you want to use teams. Answered: Christal Toth on January 14, 2020 Microsoft teams has their own survey generation tool, called Polly. I would use that if you would like to do a survey inside of Microsoft Teams. Answered: Annie Ricobene on January 14, 2020 I'm not sure. Answered: John Uibel on January 14, 2020 [See more answers (8)](javascript:void(0);) [Your answer](/discussions/how-it-can-be-integrated-with-other-applications-such-as-micrsoft-teams/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/enterprise-feedback-management/resources) - [1](/categories/enterprise-feedback-management/resources) - 2 - [3](/categories/enterprise-feedback-management/resources?discussions_page=3) - [4](/categories/enterprise-feedback-management/resources?discussions_page=4) - [5](/categories/enterprise-feedback-management/resources?discussions_page=5) - [6](/categories/enterprise-feedback-management/resources?discussions_page=6) - … - [82](/categories/enterprise-feedback-management/resources?discussions_page=82) - [83](/categories/enterprise-feedback-management/resources?discussions_page=83) - [Next ›Next ›](/categories/enterprise-feedback-management/resources?discussions_page=3) ## Enterprise Feedback Management Software Reports Mid-Market Grid® Report for Enterprise Feedback Management Summer 2026 G2 Report: Grid® Report Grid® Report for Enterprise Feedback Management Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Enterprise Feedback Management Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Enterprise Feedback Management Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Enterprise Feedback Management Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Enterprise Feedback Management Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Enterprise Feedback Management Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Enterprise Feedback Management Spring 2026 G2 Report: Grid® Report Grid® Report for Enterprise Feedback Management Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Enterprise Feedback Management Spring 2026 G2 Report: Momentum Grid® Report