### Contents - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Customer Self-Service Software Resources ##### Glossary Terms, Discussions, and Reports to expand your knowledge on Customer Self-Service Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Customer Self-Service Software Glossary Terms [![Self-Service Portal](https://learn.g2.com/hubfs/G2CM_GI599_Glossary_Article_Images-%5BSelf_Service_Portal%5D_V1a.png "Self-Service Portal")](https://www.g2.com/glossary/self-service-portal-definition) [Self-Service Portal](https://www.g2.com/glossary/self-service-portal-definition) Self-service portal is an online resource center visitors use to troubleshoot problems without a customer service representative. Learn about its benefits. by Holly Landis [![Knowledge Base](https://learn.g2.com/hubfs/G2CM_GI574_Glossary_Article_Images-%5BKnowledge_Base%5D_V1b.png "Knowledge Base")](https://www.g2.com/glossary/knowledge-base-definition) [Knowledge Base](https://www.g2.com/glossary/knowledge-base-definition) A knowledge base is a central hub of information about a product or service that users can access anytime for self-service support. by Holly Landis [![Customer Support](https://learn.g2.com/hubfs/G2CM_GI554_Glossary_Article_Images-%5Bcustomer_support%5D_V1b.png "Customer Support")](https://www.g2.com/glossary/customer-support-definition) [Customer Support](https://www.g2.com/glossary/customer-support-definition) Customer support is a branch of customer service providing assistance to customers when they have problems using a product. Learn its best practices. by Holly Landis ## Customer Self-Service Software Discussions 0 Question on: Ada [Remas](/discussions/50584-remas) Video Love yuo Answered: Reemas11 Almnsry on April 19, 2021 I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost almost $140,000, to this unfortunate brokers, there a friend referred me to a recovery firm that got me 90% of my money back, plus my accrued bonuses. Please stay clear of these scammers and if you have lost money you can still get your money back if you really want to, you can reach out to (borsatom320@gmail.com) Telegram @Borsatom via email I will definitely  help you in getting back your lost funds to any broker..... as mine was recovered too Answered: Marco Borsato on July 11, 2021 I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost almost $1406,000, to this unfortunate brokers, there a friend referred me to a recovery firm that got me 90% of my money back, plus my accrued bonuses. Please stay clear of these scammers and if you have lost money you can still get your money back if you really want to, you can reach out to (borsatom320@gmail.com) Telegram @Borsatom via email I will definitely  help you in getting back your lost funds to any broker..... as mine was recovered too Answered: Steven Raymond on March 10, 2022 I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost almost $1406,000, to this unfortunate brokers, there a friend referred me to a recovery firm that got me 90% of my money back, plus my accrued bonuses. Please stay clear of these scammers and if you have lost money you can still get your money back if you really want to, you can reach out to (borsatom320@gmail.com) Telegram @Borsatom via email I will definitely  help you in getting back your lost funds to any broker..... as mine was recovered too Answered: Steven Raymond on March 10, 2022 I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost almost $140,000, to this unfortunate brokers, there a friend referred me to a recovery firm that got me 90% of my money back, plus my accrued bonuses. Please stay clear of these scammers and if you have lost money you can still get your money back if you really want to, you can reach out to (chrfrancis4352@gmail.com) Telegram @chris via email I will definitely  help you in getting back your lost funds to any broker..... as mine was recovered too Answered: G2 User on July 11, 2021 I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost almost $140,000, to this unfortunate brokers, there a friend referred me to a recovery firm that got me 90% of my money back, plus my accrued bonuses. Please stay clear of these scammers and if you have lost money you can still get your money back if you really want to, you can reach out to (chrfrancis4352@gmail.com) Telegram @chris via email I will definitely  help you in getting back your lost funds to any broker..... as mine was recovered too Answered: G2 User on July 11, 2021 I have invested with some scam brokers in the past, and the story is as horrific as the ones i have read because i went through the ordeal myself. I lost almost $140,000, to this unfortunate brokers, there a friend referred me to a recovery firm that got me 90% of my money back, plus my accrued bonuses. Please stay clear of these scammers and if you have lost money you can still get your money back if you really want to, you can reach out to (borsatom320@gmail.com) Telegram @Borsatom via email I will definitely  help you in getting back your lost funds to any broker..... as mine was recovered too Answered: Angela Sanjana on July 31, 2021 Good day everyone on this platform I wanna use this medium to express how you can recover your lost fund from forex, binary options scam companies or fake brokers if you have been scammed before well i know a lot of people have lost so much of their fund, life saving, retirement saving. investment and even sold a lot properties so that can they can be able to trade more more with binary options broker but it all went negatives ways for them which they don't even expected and I know a lot of people might have lost hope that their fund is gone forever or it can’t be recovered anymore that's (BIG NO).........I have good new I wanna shared with victims sorry for your lost its not easy but i can fully assure you on how you gonna recover your money within days who have loss much fund due to binary scam and i wanna tell there is big advantage to recover all your lost when you are ready to consult the one online leading intelligence and trustworthy group of hacker,Are you really seeking for help in recovery of your lost in binary option/cryptocurrency frauds, forex trading scam, investment scam any kind of scam I wanna highly recommend the number one leading intelligence and professional organization ACTIVEBONORUM I personally have introduce this great group hacker to every individual I know physically who is seeking for recovery helps and when it come to handle case for victim they are very reliable and trustworthy.they don’t charge any upfront payment before they start working your case when they get the vital information about the lost fund from the victim and it take them some working days to recover fund I wanna make sure victim don’t fall in the hands of another scammer again cos I know how it gonna feel to lost another fund to fake recovery when seeking for recovery expert I know a lot of fake recovery group acting up and pretending as if they can assist you they only want your money and that’s all please be careful out there you are feel free to consult them on Activebonorum sit Direct message to (michaelsmith@gmail.com) Answered: Michael Smith on March 10, 2022 i have really lost alot of money in the name of bitcoin mining and binary trading because i kept meeting the wrong managers ,.... it is sad that i have actually loosed about $15,000 to scammers in the past few months ago , But last month , I saw a lady appreciating her account manager /bitcoin miner from USA by the name MR JACKSON JOHNNY I decided to contact her and make enquires, I demanded for her account managers mail and I contacted him & he explained everything to me, no hidden charges . I took the risk again and invested $1500 ( 0.17283934 BTC) I was so scared but I took the risk because I understood every billionaire always took a risk to make more money. Just last week I was surprised when my acct manager /bitcoin Miner contacted me and said my profit is due for withdrawal and he sent my profit of $7520 ( 0.8665012 BTC). He is kind, good and legit Good people still exist, just the bad eggs always confusing us. You may like to contact him in order to start trading with him, I can boldly tell you that he is kind hearted and he will gladly accept you as his client just like he did to me …you can contact him Via WhatsApp or text \>\>\>\> +1 202 838 -7524 Via Email \>\>\>\> jacksonjohnny171100 @ gmail . Com Answered: Augusta Molly on March 10, 2022 This is one of the worst apps I think I've ever been associated with. The amount of ILLEGAL ACTIVITY and MARKET MANIPULATION is completely unlawful behavior. I don't understand how action is not already being taken. I'm really tired of searching for the best trading platforms. But thanks to a close friend of mine I heard about (adamwilson. trading at consultant. com), now I'm very happy. Answered: Elizabeth Ruth on March 4, 2022 All thanks to Mr Jackson Johnny for helping with my profits and making my fifth withdrawal possible. I'm here to share an amazing life changing opportunity with you. its called Bitcoin / Forex trading options. it is a highly lucrative business which can earn you as much as $8,070 in a week from an initial investment of just $500. I am living proof of this great business opportunity. If anyone is interested in trading on bitcoin or any cryptocurrency and want a successful trade without losing and He also helps in recovering lost funds from fake brokers …you can contact Mr JACKSON JOHNNY now. Email: jacksonjohnny171100 @ gmail.com Via Text or WhatsApp : +1 202 838 7524 Answered: Katherine Jonas on March 10, 2022 i have really lost alot of money in the name of bitcoin mining and binary trading because i kept meeting the wrong managers ,.... it is sad that i have actually loosed about $15,000 to scammers in the past few months ago , But last month , I saw a lady appreciating her account manager /bitcoin miner from USA by the name MR JACKSON JOHNNY I decided to contact her and make enquires, I demanded for her account managers mail and I contacted him & he explained everything to me, no hidden charges . I took the risk again and invested $1500 ( 0.17283934 BTC) I was so scared but I took the risk because I understood every billionaire always took a risk to make more money. Just last week I was surprised when my acct manager /bitcoin Miner contacted me and said my profit is due for withdrawal and he sent my profit of $7520 ( 0.8665012 BTC). He is kind, good and legit Good people still exist, just the bad eggs always confusing us. You may like to contact him in order to start trading with him, I can boldly tell you that he is kind hearted and he will gladly accept you as his client just like he did to me …you can contact him Via WhatsApp or text \>\>\>\> +1 202 838 -7524 Via Email \>\>\>\> jacksonjohnny171100 @ gmail . Com Answered: Donald Helmets on March 10, 2022 Recovering an already lost trades or investment and transactions is not an easy process but it’s a sure one. I had a very bad and hard experience when I was about going into stock trades and crypto investments, lost a huge amount of money before I could realize that something fishy was happening. Although I was able to get a refund and some other compensations, but I knew I was only lucky to have been able to have a helper. I’m open to share details and also share some helpful information on investment and recovery You can send contact him Via TEXT or WHATSAPP\>\>\>\> +1 973 646 4885 Via Email\>\>\>\>\> jacksonjohnny171100 @ gmail.com Answered: Wayas Mercy on March 10, 2022 [See more answers (12)](javascript:void(0);) [Your answer](/discussions/50584-remas/comments/new?remote=true) 0 Question on: Zoho Desk [What is the best way to setup email ?](/discussions/25918-what-is-the-best-way-to-setup-email) The email of the tickets is sending via my own server but most of the email ends up in the spam folder. Must I setup a Dkim record and where do I do that ? If the emails sent are going to spam, many times it's the attachment. Zoho attached PDF files, but also has an image of what's sent that can trigger spam filters. If it's receiving emails, just add it to accepted. Also, your domain name can trigger spam issues as filters look for business names that could be misspelled or incorrect. For example, my previous domain was fireandicesolutions.com which always set off spam filters. Now we are insist-it.tech and no longer have the issue. But I have noticed the image on the emails causes issues more than anything. I usually send my clients a personal email asking them to add my email as safe and a contact, and to check their spam if they have any issues. But I use Zoho for everything and don't have any issues at all really. Answered: John Gebman on April 9, 2020 [Your answer](/discussions/25918-what-is-the-best-way-to-setup-email/comments/new?remote=true) 0 Question on: Jira Service Management [Timer?](/discussions/timer) Does Jira Service Desk have the capability to start and stop a service ticket to meet SLA requirements? Yes it's based on work flow status, if your looking to do time sheet / manual stop start based on actual work you can use Tempo Time plugin. But for SLA reporting the inbuilt functionality is great. Answered: Shane Hill on November 15, 2019 [Your answer](/discussions/timer/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/customer-self-service/resources?discussions_page=3) - [1](/categories/customer-self-service/resources) - [2](/categories/customer-self-service/resources?discussions_page=2) - [3](/categories/customer-self-service/resources?discussions_page=3) - 4 - [5](/categories/customer-self-service/resources?discussions_page=5) - [6](/categories/customer-self-service/resources?discussions_page=6) - [7](/categories/customer-self-service/resources?discussions_page=7) - [8](/categories/customer-self-service/resources?discussions_page=8) - … - [126](/categories/customer-self-service/resources?discussions_page=126) - [127](/categories/customer-self-service/resources?discussions_page=127) - [Next ›Next ›](/categories/customer-self-service/resources?discussions_page=5) ## Customer Self-Service Software Reports Mid-Market Grid® Report for Customer Self-Service Summer 2026 G2 Report: Grid® Report Grid® Report for Customer Self-Service Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Customer Self-Service Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Customer Self-Service Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Customer Self-Service Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Customer Self-Service Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Customer Self-Service Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Customer Self-Service Spring 2026 G2 Report: Grid® Report Grid® Report for Customer Self-Service Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Customer Self-Service Spring 2026 G2 Report: Momentum Grid® Report