Customer Self-Service Software Resources

Hi, Sathit. I see that you are looking for a user profile in the midway between normal agent and light agent profiles. Unfortunately, we do not have such a provision at this time. However, I shall table this to the product team so that we can look into the feasibilities. Thanks for sharing your use case with us. Regards, Ash | Manager - Customer Support | Zoho Desk

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Digital Adoption Platforms are a category of their own. Because of the unique features and capabilities, it is hard to compare them to other types of applications. Also in comparing DAP to DAP there are different areas where there is differentiation such as in Product Analytics (measure user experience in target application), Guidancy Analytics (use of Whatfix content), and Enterprise Analytics (consolidation of data at org-level). There is also the Product itself with its many user-facing features and most certainly, services. Most companies do not have DAP Strategy support, COE Programs or Value Realization teams.