### Contents - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Customer Journey Mapping Tools Resources ##### Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Customer Journey Mapping Tools Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [articles](#resources-articles) from our experts, [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Customer Journey Mapping Tools Articles [![Inside Connections 2022: What We Liked and Would’ve Liked to See](https://learn.g2.com/hubfs/Salesforce%20Connections.jpg "Inside Connections 2022: What We Liked and Would’ve Liked to See")](https://www.g2.com/articles/inside-connections-2022) [ ### Inside Connections 2022: What We Liked and Would’ve Liked to See ](https://www.g2.com/articles/inside-connections-2022) Analyst work isn’t just confined to data, graphs, and charts. In the research world, our role also relies heavily on presenting findings, mapping trends, and advising in our areas of expertise. The experience varies from industry to industry, but for those of us in the martech arena, we often have the opportunity to have inside access to some of the biggest conferences and events in the space. [ ![Victoria Blackwell](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Victoria Blackwell") VB ](https://learn.g2.com/author/victoria-blackwell) by Victoria Blackwell [![5 App Design Tips for a Better UI/UX](https://learn.g2crowd.com/hubfs/app-design.jpg "5 App Design Tips for a Better UI/UX")](https://www.g2.com/articles/app-design) [ ### 5 App Design Tips for a Better UI/UX ](https://www.g2.com/articles/app-design) Your app will live and die by its design. [ ![Bridget Poetker](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Bridget Poetker") BP ](https://learn.g2.com/author/bridget-poetker) by Bridget Poetker [![How to Use Customer Testimonials Across Your Marketing Channels](https://learn.g2.com/hubfs/G2CM_BI077_Backlog_Images_%5BCustomer_testimonials%5D_V1a.png "How to Use Customer Testimonials Across Your Marketing Channels")](https://www.g2.com/articles/where-use-customer-testimonials) [ ### How to Use Customer Testimonials Across Your Marketing Channels ](https://www.g2.com/articles/where-use-customer-testimonials) Customer testimonials are incredibly powerful.  [ ![G2](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "G2") G ](https://learn.g2.com/author/g2) by G2 ## Customer Journey Mapping Tools Glossary Terms [![Customer Journey Map](https://learn.g2.com/hubfs/GI548_Glossary_Article_Images-%5BCustomer_Journey_Map%5D_V1a.png "Customer Journey Map")](https://www.g2.com/glossary/customer-journey-map-definition) [Customer Journey Map](https://www.g2.com/glossary/customer-journey-map-definition) A customer journey map (CJM) visually represents every touchpoint a buyer has with a company or a brand. Learn about the types and benefits of CJMs. by Kelly Fiorini [![Design Thinking](https://learn.g2.com/hubfs/G2CM_GI491_Glossary_Article_Images-%5BDesign_Thinking%5D_V1a.png "Design Thinking")](https://www.g2.com/glossary/design-thinking-definition) [Design Thinking](https://www.g2.com/glossary/design-thinking-definition) Design thinking is an approach to problem-solving involving empathy, expansive thinking, and experimentation. Learn its benefits and the five stages. by Alyssa Towns ## Customer Journey Mapping Tools Discussions 0 Question on: Totango [I would like for Totango to be able to send desktop notifications.](/discussions/i-would-like-for-totango-to-be-able-to-send-desktop-notifications) I would like to see desktop notifications for: - account health status changed for account XYZ - renewals status for account XYZ is 123 - upsell opportunities for account XYZ Hi Jon, The best way to ask for new features is to submit them here. Our product team listens very carefully and many of the features are coming directly from here. https://support.totango.com/hc/en-us/community/topics/360001294011-Product-Wishlist Answered: Guy Nirpaz on September 23, 2021 [Your answer](/discussions/i-would-like-for-totango-to-be-able-to-send-desktop-notifications/comments/new?remote=true) 0 Question on: WebEngage [Can we get a detailed day to day report of a journey?](/discussions/can-we-get-a-detailed-day-to-day-report-of-a-journey) If a journey is published, it runs for around seven days, so there is a change in OR & CR each day, so can we get a report based on daily changes. Yes Answered: Suman Pandit on January 13, 2022 [Your answer](/discussions/can-we-get-a-detailed-day-to-day-report-of-a-journey/comments/new?remote=true) 0 Question on: Totango [What would be the best way to load the pages faster?](/discussions/51442-what-would-be-the-best-way-to-load-the-pages-faster) Sometimes, when I first open my Totango webpage, it loads very slow. I want to know if there are workarounds on this. Only way I've seen is to restrict your filters on notifications (the first page for me at least) Answered: Jimmy Thomson on May 18, 2021 Hi John, App performance and response time is very important to us at Totango. Can you please open a support ticket on it at support@totango.com we'll make sure to identify if this has anything to do with your settings or an area in the product that we need to improve. Thanks! Answered: Guy Nirpaz on May 18, 2021 [See more answers (1)](javascript:void(0);) [Your answer](/discussions/51442-what-would-be-the-best-way-to-load-the-pages-faster/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/customer-journey-mapping/resources?discussions_page=30) - [1](/categories/customer-journey-mapping/resources) - [2](/categories/customer-journey-mapping/resources?discussions_page=2) - … - [27](/categories/customer-journey-mapping/resources?discussions_page=27) - [28](/categories/customer-journey-mapping/resources?discussions_page=28) - [29](/categories/customer-journey-mapping/resources?discussions_page=29) - [30](/categories/customer-journey-mapping/resources?discussions_page=30) - 31 - [32](/categories/customer-journey-mapping/resources?discussions_page=32) - [Next ›Next ›](/categories/customer-journey-mapping/resources?discussions_page=32) ## Customer Journey Mapping Tools Reports Mid-Market Grid® Report for Customer Journey Mapping Summer 2026 G2 Report: Grid® Report Grid® Report for Customer Journey Mapping Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Customer Journey Mapping Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Customer Journey Mapping Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Customer Journey Mapping Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Customer Journey Mapping Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Customer Journey Mapping Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Customer Journey Mapping Spring 2026 G2 Report: Grid® Report Grid® Report for Customer Journey Mapping Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Customer Journey Mapping Spring 2026 G2 Report: Momentum Grid® Report