Conversational Intelligence Software Resources

Glossary Terms and Discussions to expand your knowledge on Conversational Intelligence Software

Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find feature definitions and discussions from users like you.

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Conversational Intelligence Software Glossary Terms

Conversational AI

Conversational AI is a branch of artificial intelligence using machine learning and natural language processing to engage with users in human language.

by Harshita Tewari

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Browse through dozens of terms to better understand the products you purchase and use everyday.

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Conversational Intelligence Software Discussions

Question on: Clari

How can I delete templates that are linked to a Flow

Within my company, I have gone through 3 positions. In two of them, I have used different flows and templates. I would like to delete many templates, but they are linked to a previous flow. I must delete the flow to be able to delete the template, right? Is there no other option?

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n.a

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Answered: Mashonda Askew on April 21, 2021

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Question on: Clari

How do you filter out internal emails from groove insights?

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In our org, we have utilized the Groove feature to add specific domains in the ADMIN setting to "ignore", meaning and emails that are sent or received from xxxx@domain.com are ignored for most of Groove's functionality – like tracking (open etc.) and syncing (into CRM/SF) or dashboard insights/ analytics.

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Answered: Bart Johnson on June 16, 2020

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