### Contents - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Contact Center Workforce Software Resources ##### Glossary Terms, Discussions, and Reports to expand your knowledge on Contact Center Workforce Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Contact Center Workforce Software Glossary Terms [![Call Queuing](https://learn.g2.com/hubfs/G2CM_GI021_Call_queuing_V1a.png "Call Queuing")](https://www.g2.com/glossary/call-queuing) [Call Queuing](https://www.g2.com/glossary/call-queuing) Call queuing is the process of putting inbound calls on hold or in a queue when all contact center agents are busy helping other customers. Learn more about its benefits and best practices that can empower businesses to effectively support their customers. by Sagar Joshi Explore our Technology Glossary Browse through dozens of terms to better understand the products you purchase and use everyday. [Find new features](https://www.g2.com/glossary) ## Contact Center Workforce Software Discussions 0 Question on: Talkdesk [Just search Talkdesk in Google](/discussions/just-search-talkdesk-in-google) Just search Talkdesk in Google, you can also download the application o laptop or in mobile phone. And login or signup using your email address. Once done you can certainly go ahead and start calling to other countries in the world. https://support.talkdesk.com/hc/en-us/articles/211588626-Installing-Talkdesk-Callbar-Agent-Guide- Answered: Ed Poorbaugh on November 19, 2021 [Your answer](/discussions/just-search-talkdesk-in-google/comments/new?remote=true) 0 Question on: VCC Live [Do you plan to improve the system repair time and the communication of information?](/discussions/50424-czy-planujecie-poprawe-czasu-naprawy-systemu-oraz-przekazywanie-informacji) chcemy informacji: co się stało, jak długo potrwa awaria, i co należy zrobić, aby nie powtórzyła się w przyszłości Dear Pawel. I am not 100% sure, but it seems you are looking for information from VCC Live's Support team. There are several easy ways in which you can get in touch with the team: - from your VCC Live app, when logged in as admin, if you click on the 'Support & Feedback' button; - sending an email to support@vcc.live; - via the Webchat on our website. Answered: Dan Deschidar on April 16, 2021 [Your answer](/discussions/50424-czy-planujecie-poprawe-czasu-naprawy-systemu-oraz-przekazywanie-informacji/comments/new?remote=true) 0 Question on: VCC Live [What is the best way of getting total talk time % in vcc live app?](/discussions/35839-what-is-the-best-way-of-getting-total-talk-time-in-vcc-live-app) On daily basis we have issue when c/p stats from vcc that they are in some format of time and we can not easy and fast get stats of talk time % for each agent. Is there a way to set it up in vcc and not to export it in excel? Thank you Mario for your question - quite a interesting one! Maybe I don't have all the info (for example I only assume: 'c/p stats' stands for 'calls/project stats'?), but at first glance I think we might be able to solve something in this area - through a custom column in your User Based Statistics maybe? I took the liberty of talking to your Key Account Manager about this, and he'll get in touch with you for more details. I hope you guys will figure something out, so you can get exactly the data that you need, on a daily basis. Thanks again for reaching out. Dan Answered: Dan Deschidar on January 20, 2021 [Your answer](/discussions/35839-what-is-the-best-way-of-getting-total-talk-time-in-vcc-live-app/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/contact-center-workforce/resources?discussions_page=43) - [1](/categories/contact-center-workforce/resources) - [2](/categories/contact-center-workforce/resources?discussions_page=2) - … - [40](/categories/contact-center-workforce/resources?discussions_page=40) - [41](/categories/contact-center-workforce/resources?discussions_page=41) - [42](/categories/contact-center-workforce/resources?discussions_page=42) - [43](/categories/contact-center-workforce/resources?discussions_page=43) - 44 - [45](/categories/contact-center-workforce/resources?discussions_page=45) - [Next ›Next ›](/categories/contact-center-workforce/resources?discussions_page=45) ## Contact Center Workforce Software Reports Mid-Market Grid® Report for Contact Center Workforce Summer 2026 G2 Report: Grid® Report Grid® Report for Contact Center Workforce Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Contact Center Workforce Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Contact Center Workforce Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Contact Center Workforce Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Contact Center Workforce Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Contact Center Workforce Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Contact Center Workforce Spring 2026 G2 Report: Grid® Report Grid® Report for Contact Center Workforce Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Contact Center Workforce Spring 2026 G2 Report: Momentum Grid® Report