### Contents - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Business Instant Messaging Software Resources ##### Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Business Instant Messaging Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [articles](#resources-articles) from our experts, [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Business Instant Messaging Software Articles [![2021 Trends in Collaboration Technology](https://learn.g2.com/hubfs/collaboration%20trends%202021.jpg "2021 Trends in Collaboration Technology")](https://www.g2.com/articles/collaboration-technology-covid-19-impact-trends-2021) [ ### 2021 Trends in Collaboration Technology ](https://www.g2.com/articles/collaboration-technology-covid-19-impact-trends-2021) This post is part of G2's 2021 digital trends series. Read more about G2’s perspective on digital transformation trends in an introduction from Michael Fauscette, G2's chief research officer and Tom Pringle, VP, market research, and additional coverage on trends identified by G2’s analysts. [ ![Jazmine Betz](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jazmine Betz") JB ](https://learn.g2.com/author/jazmine-betz) by Jazmine Betz [![How to Stay Organized When Closing Books Remotely](https://learn.g2.com/hubfs/crop-woman-counting-money-at-modern-office-table-4475524.jpg "How to Stay Organized When Closing Books Remotely")](https://www.g2.com/articles/how-to-stay-organized-when-closing-books-remotely) [ ### How to Stay Organized When Closing Books Remotely ](https://www.g2.com/articles/how-to-stay-organized-when-closing-books-remotely) Almost any public or private business with an accounting and finance department performs a month, quarter, and year-end close, which is a series of steps to review, record, and reconcile accounting information. For this blog, I’m going to refer to only month-end close for consistency and simplicity. [ ![Nathan Calabrese](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathan Calabrese") NC ](https://learn.g2.com/author/nathan-calabrese) by Nathan Calabrese [![How Small Business Employees are Adjusting to Remote Work](https://learn.g2.com/hubfs/man-sitting-down-and-using-his-laptop-374085.jpg "How Small Business Employees are Adjusting to Remote Work")](https://www.g2.com/articles/small-business-employees-remote-work-experiences) [ ### How Small Business Employees are Adjusting to Remote Work ](https://www.g2.com/articles/small-business-employees-remote-work-experiences) G2 is constantly following the evolving B2B tech industry, especially during this uncertain time. As part of a series of articles based on a recent survey we conducted, G2 analysts have highlighted some key issues and statistics about what small business employees are facing while working from home, along with possible tools and courses of action everyone can take away. [ ![Nathan Calabrese](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathan Calabrese") NC ](https://learn.g2.com/author/nathan-calabrese) by Nathan Calabrese [![Collab Tech and Its Impact on Who Gets to Work Remotely](https://learn.g2.com/hubfs/business-businessmen-classroom-communication-267507.jpg "Collab Tech and Its Impact on Who Gets to Work Remotely")](https://www.g2.com/articles/collaboration-technology-impact-on-remote-work) [ ### Collab Tech and Its Impact on Who Gets to Work Remotely ](https://www.g2.com/articles/collaboration-technology-impact-on-remote-work) Collaboration software was already a hot topic, then the COVID-19 outbreak happened. [ ![Jazmine Betz](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jazmine Betz") JB ](https://learn.g2.com/author/jazmine-betz) by Jazmine Betz [![Work Communications Surveillance and Accountability](https://sell.g2.com/hubfs/pankaj-patel-OXkUz1Dp-4g-unsplash.jpg "Work Communications Surveillance and Accountability")](https://www.g2.com/articles/work-communications-surveillance-and-accountability) [ ### Work Communications Surveillance and Accountability ](https://www.g2.com/articles/work-communications-surveillance-and-accountability) In early December, The Verge published a tell-all piece on Away, a direct-to-consumer luggage company. Screenshots from the company’s Slack depicted a multitude of issues, and there’s lots to unpack. [ ![Jazmine Betz](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jazmine Betz") JB ](https://learn.g2.com/author/jazmine-betz) by Jazmine Betz Show More ## Business Instant Messaging Software Glossary Terms [![Messaging Device](https://learn.g2.com/hubfs/G2CM_GI451_Glossary_Article_Images_%5BMessaging_Device%5D_V1b.png "Messaging Device")](https://www.g2.com/glossary/messaging-device-definition) [Messaging Device](https://www.g2.com/glossary/messaging-device-definition) A messaging device is a smartphone, pager, or communication tool used to send and receive text, multimedia, or instant messages over a network. by Whitney Rudeseal Peet [![Affinity Diagram](https://learn.g2.com/hubfs/G2CM_GI589_Glossary_Article_Images-%5BAffinity_Diagram%5D_V1a.png "Affinity Diagram")](https://www.g2.com/glossary/affinity-diagram-definition) [Affinity Diagram](https://www.g2.com/glossary/affinity-diagram-definition) Teams use affinity diagrams to organize and categorize ideas after brainstorming. Learn the steps for creating an affinity map and how to use one. by Alyssa Towns [![Team Communication](https://learn.g2.com/hubfs/G2CM_GI293_Glossary_Article_Images-%5BTeam_Communication%5D_V1a.png "Team Communication")](https://www.g2.com/glossary/team-communication-definition) [Team Communication](https://www.g2.com/glossary/team-communication-definition) Team communication is the exchange of information between two or more colleagues. Learn how to make it effective and transparent at any organization. by Amanda Hahn-Peters [![Polling](https://learn.g2.com/hubfs/Polling.png "Polling")](https://www.g2.com/glossary/polling-definition) [Polling](https://www.g2.com/glossary/polling-definition) Polling is the ability to canvas a certain population to gauge their opinion or knowledge on a particular topic. Learn how polling related software helps ease internal business communication among employees. by Marina Schlosser [![Instant Messaging](https://learn.g2.com/hubfs/Instant%20messaging.png "Instant Messaging")](https://www.g2.com/glossary/instant-messaging-definition) [Instant Messaging](https://www.g2.com/glossary/instant-messaging-definition) Business instant messaging software works as a communication platform for companies via a text-based messaging application. Learn how these products ease internal business communication among employees. by Marina Schlosser ## Business Instant Messaging Software Discussions 0 Question on: Zoom Workplace [Does Zoom have a scheduling tool?](/discussions/does-zoom-have-a-scheduling-tool) Does Zoom have a scheduling tool? yes it does and it helps connect your whole business Answered: Giovanni Laureano on January 22, 2025 Yes, Zoom actually does have a scheduling tool called Zoom Scheduler. It's designed to streamline the process of setting up meetings, especially with people outside of your organization [Zoom Scheduler]. Here are some of Zoom Scheduler's features: Share Availability: You can easily share your available times so others can book meetings directly. Calendar Integration: Integrates with Zoom Calendar Service, Google Calendar, and Microsoft 365 Calendar to avoid scheduling conflicts. Reduced Email Ping Pong: Eliminates the back-and-forth emails to find a meeting time that works for everyone. Automated Confirmation & Reminders: Sends automated confirmations and reminders to attendees to reduce no-shows. Zoom Scheduler is a great option if you're looking for a way to simplify scheduling Zoom meetings. Answered: JOKO AGUS on December 17, 2024 Yes, we can easily schedule our meetings. Answered: Akashdeep Singh on September 18, 2025 [See more answers (2)](javascript:void(0);) [Your answer](/discussions/does-zoom-have-a-scheduling-tool/comments/new?remote=true) 0 Question on: Slack [What integrations have you found most effective for streamlining communication in Slack?](/discussions/what-integrations-have-you-found-most-effective-for-streamlining-communication-in-slack) What integrations have you found most effective for streamlining communication in Slack? Slack offers several integrations that can streamline communication and improve productivity. Here are a few that I’ve found particularly effective: 1. Google Drive: Benefit: Allows seamless sharing, editing, and collaborating on documents directly within Slack. Files shared in Slack automatically sync with Google Drive, making it easy to collaborate in real-time. Effective Use: It keeps all relevant documents accessible without leaving the Slack workspace, reducing the need to switch between apps. 2. Trello: Benefit: Trello cards can be created and updated directly within Slack, keeping project management tasks visible in channels. Effective Use: It helps teams track progress and discuss tasks without losing context or needing to open multiple platforms. 3. Zoom: Benefit: Zoom integrates with Slack to instantly start video calls or meetings directly from a Slack channel or direct message. Effective Use: This eliminates the need to manually open Zoom, streamlining the process of jumping into video meetings. It’s especially useful for quick calls with remote teams. 4. Asana: Benefit: With Asana integration, you can create and manage tasks directly from Slack. Task updates and reminders can be sent as Slack notifications. Effective Use: This keeps everyone on the same page about project deadlines and task assignments, allowing teams to stay organized without leaving Slack. Answered: Konstantyn Korotych on January 12, 2025 We've created a custom bot and integrated it to our slack. By adding that bot to any channel we can ask, summarise the long threads. Answered: Ravindra Nishad on August 6, 2025 Asana/Monday.com for project management, is the best for the integration with slack. Answered: Prabhat Dwivedi 🇮🇳 on March 9, 2026 Microsoft Outlook, Google Suite Answered: Hannah Cowan on January 17, 2024 intercom and salesforce Answered: Benjamin Braun on January 18, 2024 This is not my number one answer- but I do think it is probably the most important. Integrating GitHub with Slack allows users to receive notifications about code commits, pull requests, and issues directly in Slack channels. This integration streamlines communication for development teams and facilitates collaboration on coding projects. I guess my number one answer is Asana. Integrating Asana with Slack allows users to receive real time updates on project tasks and deadlines directly and immediately. Answered: Cristal Case, MBA on April 1, 2024 Slack offers a variety of integrations that can boost your team's communication. Here's a breakdown of some key categories: Cut out the app hopping: Integrate everyday tools like Google Drive, Dropbox, and calendars. This lets you share files, manage schedules, and access documents without ever leaving Slack. Streamline project workflows: Project management tools like Jira, Asana, and Trello can be seamlessly integrated with Slack. Create tasks, assign them to team members, track progress, and discuss project details – all within Slack. Centralize customer communication: Integrate customer support platforms like Zendesk or Intercom. This allows you to manage inquiries and provide support directly through Slack, keeping communication organized and avoiding scattered conversations. Effortless meeting management: Tools like SoapBox can simplify meetings. You can create and share agendas with attendees, and even use Slack commands to check your daily meetings. Break down collaboration barriers: Slack Connect lets you collaborate with external partners. Create shared channels where team members from different organizations can communicate and work together seamlessly. Remember, the best integrations for you will depend on your team's specific needs and existing workflows. Consider the tools you already use and explore integrations that can centralize communication within those platforms. Answered: Himanshu Dangwal on June 17, 2024 Google Drive and Zoom integrations have been the most useful for our team. We can quickly share documents and get previews right inside Slack, which saves a lot of time. The Zoom integration is great too — we can start or join meetings directly from channels without needing to switch apps. It really helps in keeping all communication and collaboration flowing smoothly. Answered: Muzammil Malick on June 12, 2025 In my Opinion Slack's sheer number of integrations is wild. From Google Drive, Trello, Zoom, you name it. My favorite? The GitHub integration. No more frantic refreshing to check pull requests; Slack pings me instantly. Also, setting up most bots or apps is drag-and-drop easy. Killed our endless "Did the build pass?" update chasing. Now, updates from Asana, Figma, and CI/CD tools land right where we’re already talking. It’s cut our meeting time by at least 20%. Answered: Joseph Enesu on August 3, 2025 One of the most effective integrations for streamlining communication in Slack has been the integration with Salesforce. This Solution allows teams to receive real-time updates on Key CRM activities such as new lead assignments, opportunity stage changes and case escalations directly within Slack channels. By centralizing this information, it minimizes the need to switch between platforms and ensures that stakeholders remain aligned and responsive. Additionally, the ability to view and collaborate on Salesforce records within Slack enhances the context of discussions, enabling faster decision-making and more efficient workflows. Overall, this integration has proven highly valuable in improving cross-functional visibility, reducing manual communication and driving greater productivity across teams. Answered: Tarun Kamboj on August 5, 2025 The best integration I recently have found out is Zivy. With its custom rules, you can find all the actionable items and messages and it also suggests how you can construct your own. Answered: Arjun Gupta on September 16, 2025 The best Slack integrations to streamline communication are Google Drive (for file sharing), Asana (task management), Zoom (video calls), Salesforce (CRM access), Chrono Platform (timesheets), and Dropbox (file management). AI features are also helping by summarizing conversations and aiding writing. Other popular tools include ClearFeed, Troopr, and Notion for turning chats into tasks or syncing updates. Answered: Danilo Cabajar on October 8, 2025 The best Slack integrations to streamline communication are Google Drive (for file sharing), Asana (task management), Zoom (video calls), Salesforce (CRM access), Chrono Platform (timesheets), and Dropbox (file management). AI features are also helping by summarizing conversations and aiding writing. Other popular tools include ClearFeed, Troopr, and Notion for turning chats into tasks or syncing updates. Answered: Danilo Cabajar on October 8, 2025 The best Slack integrations to streamline communication are Google Drive (for file sharing), Asana (task management), Zoom (video calls), Salesforce (CRM access), Chrono Platform (timesheets), and Dropbox (file management). AI features are also helping by summarizing conversations and aiding writing. Other popular tools include ClearFeed, Troopr, and Notion for turning chats into tasks or syncing updates. Answered: Danilo Cabajar on October 8, 2025 The best Slack integrations to streamline communication are Google Drive (for file sharing), Asana (task management), Zoom (video calls), Salesforce (CRM access), Chrono Platform (timesheets), and Dropbox (file management). AI features are also helping by summarizing conversations and aiding writing. Other popular tools include ClearFeed, Troopr, and Notion for turning chats into tasks or syncing updates. Answered: Danilo Cabajar on October 8, 2025 From my experience, the most useful Slack integrations have been Google Drive, Asana, and Zoom. Google Drive makes sharing and accessing files super quick, Asana helps me turn discussions into tasks right away, and Zoom integration saves time when jumping into meetings. I’ve also started using AI tools like ClearFeed to summarize long threads — it’s made communication smoother and our workflow a lot more organized. Answered: Vishwajeet Maurya on October 14, 2025 Asana! I love how easy it is to create an Asana task within Slack based on a Slack message. Answered: Carmel Makaya on November 4, 2025 Automatically post issue updates, PR status changes, or failed builds to Slack channels. Create or update tickets directly from Slack with slash commands. Why it helps: Keeps conversations and work items linked, so nothing falls through the cracks. Answered: Raghavareddy kovvuri on February 4, 2026 For streamlining communication, I find Google Drive/Dropbox (file sharing), Zoom/Google Meet (instant meetings), and Asana/Monday.com (project management) to be the most effective Slack integrations. These tools reduce app-switching by enabling file previews, calendar management, and task updates directly within channels, improving workflow speed. Additionally, I've found these integrations to be highly effective: For file management and collaboration, Google Drive and Dropbox allow users to share files, manage permissions, and preview documents directly in Slack. Zoom is highly effective for video conferencing, allowing you to start/join meetings, receive notifications, and share recordings without leaving the platform. Google Calendar and Outlook provide calendar and scheduling features, delivering daily summaries, notifications for upcoming meetings, and instant scheduling capabilities. Asana, Monday.com, and Notion are great for project and task management, allowing teams to convert chat messages into tasks, set deadlines, and track projects in real-time. Donut is a great tool for team connection and HR, used for onboarding and scheduling virtual coffee chats to foster team culture. Finally, Zapier offers automation capabilities, connecting Slack to thousands of other apps, allowing automated notifications and workflows that remove repetitive tasks. Answered: Jay Anne Nicole Delfino on March 5, 2026 Honestly, the ones that made the biggest difference for me are Google Calendar, Zoom, and more recently Claude. The Claude integration was a pleasant surprise. Drafting replies, summarizing threads, quick research, all without leaving Slack. For anyone doing client communication or content work, it genuinely cuts down the tab switching. Notion is also solid if your team documents everything there. Start with whatever causes the most friction in your day and integrate around that. Answered: Javed Aslam on April 7, 2026 [See more answers (19)](javascript:void(0);) [Your answer](/discussions/what-integrations-have-you-found-most-effective-for-streamlining-communication-in-slack/comments/new?remote=true) 0 Question on: Slack [What is unique about slack?](/discussions/what-is-unique-about-slack) What is unique about slack? Slack is unique because it make easy this platform for all individual. Answered: Rida Rajput on November 16, 2023 Slack allows for secure messaging as well as suitable for video conferencing. Answered: Sam Altman on January 17, 2024 Slack allows for secure messaging as well as suitable for video conferencing. Answered: Sam Altman on January 17, 2024 I can definitely tell you that there are good and quite such quality crowdfunding apps right now that I could recommend to you. If you want to find that for yourself as quickly as possible, I would give you some pretty good advice that you would definitely want to hear for yourself right now. I know what company can develop crowdfunding apps quickly right now, and the first thing I would recommend to you is that you need to go to this site right now, https://perfsol.tech/crowdfunding-app-development . This is where you can find the most qualified developers who will do it very quickly. Answered: Kriss Hiler on October 10, 2023 Lots of integrations, fun theme choices to change up the appearance of the application Answered: Jordan Keen on December 7, 2022 Slack is unique because one doesn't need to have a Microsoft account to use it. I would call slack "type 0 Positive": the universal donor. Anybody can use it and they don't run into any roadblocks. Slack is unique because, though it is social, one is not barraged with advertisements as is the case with the tool that rhymes with nook. Preferred by professionals and business! Answered: Gretchen Tombes on December 7, 2022 I am able to seamlessly flow from organisation to organisation. Answered: Gregory Newman on December 7, 2022 Most probably the plugins that you can use, themes, switching from different organizations, ease of use, and mobile friendly app Answered: Adham Hammad on August 16, 2023 Awasome emojis & good tool for communicate with coleague Answered: shubham bhatnagar on May 9, 2024 Slack stands out from other collaboration tools because of its flexibility, integrations, and focus on team productivity. Here are the key features that make Slack unique: 🚀 1. Channel-Based Communication: Slack organizes conversations into channels for specific topics, projects, or teams. Channels can be public or private, allowing teams to share information with transparency or keep sensitive discussions secure. You can also create shared channels to collaborate with external organizations. 🔗 2. Powerful Integrations & Automation: Slack offers over 2,000 integrations with tools like Google Drive, Trello, Jira, Zoom, and GitHub, making it a central hub for your workflows. Use Slack bots and custom workflows to automate repetitive tasks like reminders, approvals, and daily stand-ups. 💬 3. Huddles & Audio Messaging: Slack Huddles are lightweight, audio-first conversations designed for quick, spontaneous collaboration without the formality of video calls. You can also send voice and video clips, perfect for asynchronous communication. 🔍 4. Advanced Search Capabilities: Slack has a powerful search feature that allows you to find conversations, files, and links quickly using filters and modifiers. It also stores conversation history (depending on your plan) for easy reference to past projects. 🛡️ 5. Security & Compliance: Slack provides enterprise-grade security, including data encryption, single sign-on (SSO), and two-factor authentication (2FA). It offers compliance with standards like SOC 2, GDPR, and HIPAA for businesses with strict security needs. 🤖 6. Slackbot & Custom Bots: Slackbot, your built-in assistant, helps automate FAQs, reminders, and custom workflows. You can also build custom bots using Slack’s API for more complex workflows and integrations. 🏢 7. Slack Connect (for External Collaboration): With Slack Connect, you can create shared channels to collaborate with people outside your organization (e.g., clients, vendors, or partners) without switching platforms. Answered: Luka Popović on February 18, 2025 Slack stands out for its channel-based communication, which keeps conversations organized by project, team, or topic. It seamlessly integrates with hundreds of third-party tools (like Google Drive, GitHub, Jira), making it a true productivity hub. Its real-time messaging, combined with AI features like smart summaries and search, allows teams to collaborate more efficiently. The ability to automate workflows with Slackbot and Workflow Builder also reduces repetitive tasks and boosts productivity. Unlike traditional email, Slack creates a transparent, searchable, and flexible environment where work happens faster and with better context. Answered: Abhi Jadav on July 24, 2025 What makes Slack unique is its ability to combine communication, project coordination, integrations, and automation into one highly organized workspace. The channel-based structure keeps conversations focused and easy to manage, even across multiple active projects. Its integrations and AI-powered bots are especially valuable for automating reminders, deadlines, notifications, and workflow management, which helps teams work faster and stay aligned without constantly switching between tools. Answered: Tarang Vishwakarma on May 20, 2026 [See more answers (11)](javascript:void(0);) [Your answer](/discussions/what-is-unique-about-slack/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/business-instant-messaging/resources?discussions_page=4) - [1](/categories/business-instant-messaging/resources) - [2](/categories/business-instant-messaging/resources?discussions_page=2) - [3](/categories/business-instant-messaging/resources?discussions_page=3) - [4](/categories/business-instant-messaging/resources?discussions_page=4) - 5 - [6](/categories/business-instant-messaging/resources?discussions_page=6) - [7](/categories/business-instant-messaging/resources?discussions_page=7) - [8](/categories/business-instant-messaging/resources?discussions_page=8) - [9](/categories/business-instant-messaging/resources?discussions_page=9) - … - [372](/categories/business-instant-messaging/resources?discussions_page=372) - [373](/categories/business-instant-messaging/resources?discussions_page=373) - [Next ›Next ›](/categories/business-instant-messaging/resources?discussions_page=6) ## Business Instant Messaging Software Reports Mid-Market Grid® Report for Business Instant Messaging Summer 2026 G2 Report: Grid® Report Grid® Report for Business Instant Messaging Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Business Instant Messaging Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Business Instant Messaging Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Business Instant Messaging Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Business Instant Messaging Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Business Instant Messaging Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Business Instant Messaging Spring 2026 G2 Report: Grid® Report Grid® Report for Business Instant Messaging Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Business Instant Messaging Spring 2026 G2 Report: Momentum Grid® Report