### Contents - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) # Business Instant Messaging Software Resources ##### Articles, Glossary Terms, Discussions, and Reports to expand your knowledge on Business Instant Messaging Software Resource pages are designed to give you a cross-section of information we have on specific categories. You'll find [articles](#resources-articles) from our experts, [feature definitions](#resources-glossary_terms), [discussions](#resources-discussions) from users like you, and [reports](#resources-reports) from industry data. [ContentsExpand/Collapse Contents](#) - [**Articles**](#resources-articles) - [**Glossary Terms**](#resources-glossary_terms) - [**Discussions**](#resources-discussions) - [**Reports**](#resources-reports) ## Business Instant Messaging Software Articles [![2021 Trends in Collaboration Technology](https://learn.g2.com/hubfs/collaboration%20trends%202021.jpg "2021 Trends in Collaboration Technology")](https://www.g2.com/articles/collaboration-technology-covid-19-impact-trends-2021) [ ### 2021 Trends in Collaboration Technology ](https://www.g2.com/articles/collaboration-technology-covid-19-impact-trends-2021) This post is part of G2's 2021 digital trends series. Read more about G2’s perspective on digital transformation trends in an introduction from Michael Fauscette, G2's chief research officer and Tom Pringle, VP, market research, and additional coverage on trends identified by G2’s analysts. [ ![Jazmine Betz](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jazmine Betz") JB ](https://learn.g2.com/author/jazmine-betz) by Jazmine Betz [![How to Stay Organized When Closing Books Remotely](https://learn.g2.com/hubfs/crop-woman-counting-money-at-modern-office-table-4475524.jpg "How to Stay Organized When Closing Books Remotely")](https://www.g2.com/articles/how-to-stay-organized-when-closing-books-remotely) [ ### How to Stay Organized When Closing Books Remotely ](https://www.g2.com/articles/how-to-stay-organized-when-closing-books-remotely) Almost any public or private business with an accounting and finance department performs a month, quarter, and year-end close, which is a series of steps to review, record, and reconcile accounting information. For this blog, I’m going to refer to only month-end close for consistency and simplicity. [ ![Nathan Calabrese](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathan Calabrese") NC ](https://learn.g2.com/author/nathan-calabrese) by Nathan Calabrese [![How Small Business Employees are Adjusting to Remote Work](https://learn.g2.com/hubfs/man-sitting-down-and-using-his-laptop-374085.jpg "How Small Business Employees are Adjusting to Remote Work")](https://www.g2.com/articles/small-business-employees-remote-work-experiences) [ ### How Small Business Employees are Adjusting to Remote Work ](https://www.g2.com/articles/small-business-employees-remote-work-experiences) G2 is constantly following the evolving B2B tech industry, especially during this uncertain time. As part of a series of articles based on a recent survey we conducted, G2 analysts have highlighted some key issues and statistics about what small business employees are facing while working from home, along with possible tools and courses of action everyone can take away. [ ![Nathan Calabrese](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nathan Calabrese") NC ](https://learn.g2.com/author/nathan-calabrese) by Nathan Calabrese [![Collab Tech and Its Impact on Who Gets to Work Remotely](https://learn.g2.com/hubfs/business-businessmen-classroom-communication-267507.jpg "Collab Tech and Its Impact on Who Gets to Work Remotely")](https://www.g2.com/articles/collaboration-technology-impact-on-remote-work) [ ### Collab Tech and Its Impact on Who Gets to Work Remotely ](https://www.g2.com/articles/collaboration-technology-impact-on-remote-work) Collaboration software was already a hot topic, then the COVID-19 outbreak happened. [ ![Jazmine Betz](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jazmine Betz") JB ](https://learn.g2.com/author/jazmine-betz) by Jazmine Betz [![Work Communications Surveillance and Accountability](https://sell.g2.com/hubfs/pankaj-patel-OXkUz1Dp-4g-unsplash.jpg "Work Communications Surveillance and Accountability")](https://www.g2.com/articles/work-communications-surveillance-and-accountability) [ ### Work Communications Surveillance and Accountability ](https://www.g2.com/articles/work-communications-surveillance-and-accountability) In early December, The Verge published a tell-all piece on Away, a direct-to-consumer luggage company. Screenshots from the company’s Slack depicted a multitude of issues, and there’s lots to unpack. [ ![Jazmine Betz](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jazmine Betz") JB ](https://learn.g2.com/author/jazmine-betz) by Jazmine Betz Show More ## Business Instant Messaging Software Glossary Terms [![Messaging Device](https://learn.g2.com/hubfs/G2CM_GI451_Glossary_Article_Images_%5BMessaging_Device%5D_V1b.png "Messaging Device")](https://www.g2.com/glossary/messaging-device-definition) [Messaging Device](https://www.g2.com/glossary/messaging-device-definition) A messaging device is a smartphone, pager, or communication tool used to send and receive text, multimedia, or instant messages over a network. by Whitney Rudeseal Peet [![Affinity Diagram](https://learn.g2.com/hubfs/G2CM_GI589_Glossary_Article_Images-%5BAffinity_Diagram%5D_V1a.png "Affinity Diagram")](https://www.g2.com/glossary/affinity-diagram-definition) [Affinity Diagram](https://www.g2.com/glossary/affinity-diagram-definition) Teams use affinity diagrams to organize and categorize ideas after brainstorming. Learn the steps for creating an affinity map and how to use one. by Alyssa Towns [![Team Communication](https://learn.g2.com/hubfs/G2CM_GI293_Glossary_Article_Images-%5BTeam_Communication%5D_V1a.png "Team Communication")](https://www.g2.com/glossary/team-communication-definition) [Team Communication](https://www.g2.com/glossary/team-communication-definition) Team communication is the exchange of information between two or more colleagues. Learn how to make it effective and transparent at any organization. by Amanda Hahn-Peters [![Polling](https://learn.g2.com/hubfs/Polling.png "Polling")](https://www.g2.com/glossary/polling-definition) [Polling](https://www.g2.com/glossary/polling-definition) Polling is the ability to canvas a certain population to gauge their opinion or knowledge on a particular topic. Learn how polling related software helps ease internal business communication among employees. by Marina Schlosser [![Instant Messaging](https://learn.g2.com/hubfs/Instant%20messaging.png "Instant Messaging")](https://www.g2.com/glossary/instant-messaging-definition) [Instant Messaging](https://www.g2.com/glossary/instant-messaging-definition) Business instant messaging software works as a communication platform for companies via a text-based messaging application. Learn how these products ease internal business communication among employees. by Marina Schlosser ## Business Instant Messaging Software Discussions 0 Question on: Microsoft Teams [What is the use of Microsoft teams?](/discussions/what-is-the-use-of-microsoft-teams) What is the use of Microsoft teams? Teams can be used to conduct meeting as well as chats can be accessed. Answered: Anand Prabhakar on November 2, 2023 Microsoft teams is a collaboration tool that has many applications within. It support teams to group discuss, share files in the form of channels and have audio/video meetings very easily. It allows screen share, concurrent updates to documents and many such features that greatly enhance the organisation productivity Answered: Shripad Kulkarni on December 2, 2022 Microsoft teams is a platform where our day-to-day work progress can be communicated with the team members or business partners with ease by facilitating one-to-one chats, one-to-one calls, group chats, group-call, video calls, screen-sharing, document sharing, tasks assignment, and status tracking. etc. etc. Answered: Janardhan Pasala on December 3, 2022 I use Microsoft Teams as a means of comunnication between my immediate colleagues and those in other departments within my organization. Our organization is over 25000 strong. Answered: Mary MacDonald on December 5, 2022 Microsoft Team is a powerful platform designed to make it easy for you to communicate, collaborate and increase your productivity during remote work and virtual meetings. Answered: Esther McKenzie on October 19, 2024 Instant Messaging, Audio/Video Calls, Scheduling Meetings Answered: Asutosh Kumar on June 11, 2025 I use Teams to communicate between internal and external stakeholders as written or video Answered: Vivek Kumar on October 26, 2023 Teams help us in communication as well as sharing files with internal or external users of the Organization. In includes screen sharing , call recording etc. Answered: Deepika Madan on November 2, 2023 Microsoft Teams makes it super easy to chat, share files, and have meetings with my team all in one place. Answered: SHAMEER PS on June 8, 2025 Microsoft Teams is a collaboration platform that enables users to chat, meet, share files, and work together seamlessly, integrating with other Microsoft 365 apps to improve communication and productivity. Answered: Jeremiah Arowolo on October 15, 2025 Microsoft Teams is a platform for team communication and collaboration. Answered: Ratnakar Mahale on December 19, 2025 Collaboration Answered: Don Burbank on December 2, 2022 Microsoft teams is a Multimedia Communication tool (mainly Audio/Video/Chat/Meeting/file transfer/Poll) used by Individuals as well as Organization levels across the globe. Answered: Abhinav Srivastava on December 3, 2022 Very good office collaboration tool and easy to communicate with stakeholders internal and external. Answered: Padmakar Boyapati on December 3, 2022 For instant messaging and video conferencing calls & meeting Answered: Amitesh Ravi on April 12, 2026 Microsoft Teams is a collaboration and communication platform designed to help individuals and teams work together efficiently—whether they’re in the same office or working remotely. It brings together chat, video meetings, file sharing, and app integrations all in one place. Answered: Shivam Sharma on April 12, 2026 Microsoft Teams is a platform for team communication and collaboration. It combines chat, video meetings, file sharing, and workspace organization to streamline teamwork and remote collaboration. Answered: Avinash Kate on April 21, 2026 You can communicate to team members. Create groups and discuss with group of people. Schedule a reminder message. Schedule out of office notification and meetings. Record the meeting sessions. Integrate with different applications liek Slack, workday, Survey apps etc all together use it at one place. Works as ticket monitoring tool. Many more can be done. Answered: Kenchugonde Akhil on April 21, 2026 it is platform for only communication and collaboration. We can also share the file and streamline the teamwork. Answered: Sanjay Kumar Chamoli on April 29, 2026 Workplace communication, online meetings, teamwork and sharing of files is done via Microsoft Teams. It permits all employees to work from wherever they are and stay in touch by means of the one platform. Answered: Luv kalra on June 11, 2026 [See more answers (19)](javascript:void(0);) [Your answer](/discussions/what-is-the-use-of-microsoft-teams/comments/new?remote=true) 0 Question on: Webex Suite [How has the Webex App evolved to meet the demands of hybrid work environments and virtual collaboration?](/discussions/how-has-the-webex-app-evolved-to-meet-the-demands-of-hybrid-work-environments-and-virtual-collaboration) How has the Webex App evolved to meet the demands of hybrid work environments and virtual collaboration? The Webex App has evolved to support hybrid work by integrating advanced video conferencing, real-time collaboration tools, and AI-driven features like noise cancellation and transcription. It now offers seamless integration with various third-party apps, enhanced security, and flexibility for both in-office and remote participants, making it a comprehensive solution for virtual collaboration. Answered: Viijay shinde on August 8, 2024 The Webex app benefits greatly from being part of Cisco's Collaboration eco-system. Cisco is a leader in collaboration devices and accessories, in addition to being one of the leading cloud-based collaboration platforms. This means that Cisco's devices (desktop video conferencing units, room systems, headsets) are all optimized to work with the Webex app. One cool feature is that the Webex app can automatically sense when an available room system is nearby, allowing an active meeting on the app to be seamlessly transferred to the room system at the click of a button. If you're working remotely on a laptop with the Webex app, you'll find that the controls for your Cisco headset or camera are integrated into the setup screens of the Webex app. This makes adjustments intuitive. Also, the team spaces inherent to the Webex app makes sharing files and conducting group IM conversations a breeze, across both the desktop and mobile apps. Coupled with the excellent noise reduction/cancellation capabilities of the Webex meetings platform, virtual collaboration between workers located in any environment feel natural and trouble-free. All of the unifying technology is in the cloud, and not dependent on specialized hardware or software at the edge. Answered: Andrew Tsui on February 28, 2024 Very helpful for hybrid and virtual work environment. Answered: Prakash Jha on February 29, 2024 The Webex App by Cisco has evolved significantly to meet the needs of today’s hybrid work environment, where teams work from offices, homes, and on the move. Modern hybrid work demands flexibility, inclusivity, and easy collaboration across locations and devices. Cisco has addressed these needs by continuously enhancing the Webex platform to deliver a seamless, reliable, and engaging collaboration experience for everyone. Answered: Ria Paul on January 23, 2026 [See more answers (3)](javascript:void(0);) [Your answer](/discussions/how-has-the-webex-app-evolved-to-meet-the-demands-of-hybrid-work-environments-and-virtual-collaboration/comments/new?remote=true) 0 Question on: ClickUp [What features of ClickUp make it a preferred choice for project management in agile teams?](/discussions/what-features-of-clickup-make-it-a-preferred-choice-for-project-management-in-agile-teams) What features of ClickUp make it a preferred choice for project management in agile teams? I like the versatility to manage multiple projects at same time. One special and crucial point for me is to have more people in a card. This is super! Answered: Dario Passariello on February 7, 2024 I think that the best features for agile teams are the agile dashboards and sprint reporting and the workflows for Scrum, Kanban, and hybrid models. Also for developers teams you have native Git integrations. Answered: Manuel Ernesto García on February 7, 2024 ClickUp has a lot going for it, especially for agile teams. The biggest draw for power users and admins is the flexibility—whether you’re working with Scrum, Kanban, or a hybrid approach, ClickUp adapts. Features like custom task statuses, sprints, and dashboards are a game changer for keeping everything transparent and trackable. Answered: Wunna Htun on August 21, 2024 First things first, their hierarchy (Space,Folder,List) makes it very easy to manager the processes. Launching 3.0, they have solved many issues that 2.0 has, coming up with a much better UI and much faster application. Lastly, their newest launch, ClickUp Brain (AI) is a game changer. Answered: Evrim Aslan on February 8, 2024 It has agility and organization options that can adapt perfectly to each organizational style. It seems to me that it is good software if you handle it well. Answered: Julio Guevara on March 27, 2024 Flexible Task Management Customizable task statuses, priorities, and fields to match agile workflows (Scrum, Kanban, or hybrid). Answered: Mohammad Mohsin on July 30, 2025 Comment deleted by user. Answered: hemadri t on April 10, 2026 [See more answers (6)](javascript:void(0);) [Your answer](/discussions/what-features-of-clickup-make-it-a-preferred-choice-for-project-management-in-agile-teams/comments/new?remote=true) - [‹ Prev‹ Prev](/categories/business-instant-messaging/resources?discussions_page=2) - [1](/categories/business-instant-messaging/resources) - [2](/categories/business-instant-messaging/resources?discussions_page=2) - 3 - [4](/categories/business-instant-messaging/resources?discussions_page=4) - [5](/categories/business-instant-messaging/resources?discussions_page=5) - [6](/categories/business-instant-messaging/resources?discussions_page=6) - [7](/categories/business-instant-messaging/resources?discussions_page=7) - … - [372](/categories/business-instant-messaging/resources?discussions_page=372) - [373](/categories/business-instant-messaging/resources?discussions_page=373) - [Next ›Next ›](/categories/business-instant-messaging/resources?discussions_page=4) ## Business Instant Messaging Software Reports Mid-Market Grid® Report for Business Instant Messaging Summer 2026 G2 Report: Grid® Report Grid® Report for Business Instant Messaging Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Business Instant Messaging Summer 2026 G2 Report: Grid® Report Momentum Grid® Report for Business Instant Messaging Summer 2026 G2 Report: Momentum Grid® Report Small-Business Grid® Report for Business Instant Messaging Summer 2026 G2 Report: Grid® Report Enterprise Grid® Report for Business Instant Messaging Spring 2026 G2 Report: Grid® Report Small-Business Grid® Report for Business Instant Messaging Spring 2026 G2 Report: Grid® Report Mid-Market Grid® Report for Business Instant Messaging Spring 2026 G2 Report: Grid® Report Grid® Report for Business Instant Messaging Spring 2026 G2 Report: Grid® Report Momentum Grid® Report for Business Instant Messaging Spring 2026 G2 Report: Momentum Grid® Report