Before ZenGRC we were living in spreadsheet hell - endless back-and-forth emails, no central management, and audits were a nightmare to coordinate. Now everything lives in one place across SOC2, HIPAA, NIST, and ISO 27001. What really sold me is how it handles audit season. Our external auditors fill out ZenGRC's import spreadsheet with their requests and control mappings, it flows right into the platform, and they interact directly with our SMEs to ask questions and approve evidence. We're not playing middleman anymore. A team of 1-2 people can manage a full company audit now. We've also built PowerBI dashboards pulling from ZenGRC's API, and even have a SharePoint security exception form that auto-generates exceptions in Zen. When we've gotten stuck, their team jumps on a Zoom and walks us through it.

The usefulness of the tool. That's really about it.

It keeps track of the Q necesicites without me needing to set reminders on my calendar or notes and the requirements tend to be done pretty quickly.