Feedback is gratitude. The possibilities of this service saved me as a business beginner. The service was recommended by friends who have been using Zadarma for more than 3 years. I am engaged in online sales, the team consists of a couple of operators who communicate with customers. I began to notice that there were more missed calls than successful answers in the statistics. First, I set up CRM - the fact that it is free, a separate help in the development of my own business. It has become easier to understand which customers have several purchases and which are newbies. Then I read on their blog about conversation analytics, decided to try it - that's where my problem was found. It turns out that one of the operators allowed himself to violate the tone of voice of the company, which led to the creation of a negative opinion about my business. I heartily recommend it.

The callback widget that we can put on our website is really good.

I used to forget to return calls, forget who called or what it was about so often, I turned to Zadarma to solve this. And it did. My call logs and voice recordings mean if I forgot something, I could go back and get an accurate copy of the event. No more missed opportunities!