Zaapi centralises WhatsApp, Instagram, email, and live chat into one clean interface, which significantly improves team visibility and response time. The automation and flow builder are powerful yet intuitive, allowing us to create structured workflows for common queries (recommendations, order support, sizing). Assignment, tagging, and reporting features make it easy to manage workload across a growing team. Setup was straightforward, and the support team is responsive and solution-oriented.
I like Zaapi's user-friendly interface, which helps my sales team manage over 100 chats per day efficiently. It's great for combining chats from LINE, Facebook, and Instagram into one place. The initial setup was very easy for my team.