I love using Wrangle to avoid requests getting buried in Slack DMs or channels. Wrangle has quite a few options for creating a ticket ranging from a user on the Wrangle app, creating a message in a Slack channel, or an agent converting a Slack DM into a ticket. Wrangle is very intuitive, allowing me to see which tickets are mine in Slack, and also with a web version for a more full screen experience. Wrangle has multiple inboxes or queues for various departments, and the ability to punt tickets to another inbox with just a couple of clicks. As an agent, you don't have to tell the submitter to re-submit the ticket, instead you can do it for them. Wrangle also allows private agent comments. So, if you need to discuss or get approval for a request, you can prepend a message with :lock: and tag the other agent. You can also add followers to a ticket since often more than one person is interested in the ticket outcome. Wrangle was very easy to implement, and their support team was very helpful. I highly recommend Wrangle to anyone wanting a straightforward and affordable Slack focused ticketing system.

The part I like best is that Wrangle is built directly in Slack. As a leader of the RevOps organization, the team and I are constantly getting requests across all departments in the business. While we love to help, we also need a way to keep the requests organized. We can't have every department learn a new ticketing system, but we can expect everybody to be active on Slack. Our motto during implementation was "if you can send a GIF, you can send a Wrangle!" Creating a ticket really is as simple as /wrangle in Slack.

Our RevOps team needed a ticketing system. We were sick of trying to keep track of all our requests and to do's across multiple channels and Direct Messages in Slack. Wrangle was the best solution we have found. It was super easy to set up. It integrates with Slack so our users found it really simple to submit a request. We can finally keep track of all our requests in one place. I love the forms and being able to reply to tickets within Slack in one thread. This has been a game changer for our team, we use it every day and it helps keep us on track. Our experience with Wrangle and customer support has been excellent!