Wrangle has made communications between our front-line support and project management clearer than it's ever been. We used to switch back and forth between Jira and Slack and back to Jira, whereas now nearly our entire team can simply stick to Slack, making the ownership on requests from clients and focused communication between teammates the easiest part of our job. We use it daily now, and it has greatly improved our internal efficiency and communication between teams.

We've been using Wrangle for our ticketing needs, and I must say their customer service and assistance during onboarding and implementation have been exceptional. The team made the transition smooth and were incredibly supportive throughout the process. One of the standout features of Wrangle is its ability to track many different points during the creation and lifecycle of tickets. This comprehensive tracking allows our team to stay on top of every issue, ensuring nothing falls through the cracks. We're very satisfied with Wrangle and recommend it to anyone in need of a reliable ticketing system.

Wrangle is an easy-to-use, resource-rich Helpdesk ticketing platform. It enables the IT and Field teams to triage issues and provide assistance quickly. Aside from keeping ticketing inside Slack, which gives our org the most visibility, Wrangle workflows now allow us to track multi-department projects via workflow tasks. These tasks also deliver accountability, so we know which teams are slacking in processes. The setup process between Wrangle and Slack is also very easy. Implementing it and getting the basic configuration up and running took only a couple of hours. The team is also very responsive to feature requests and items that improve QOL.