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Wideum

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33 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.7
Serving customers since
2017
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Wideum Reviews

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Star Rating
27
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AS
Adham S.
Human Resource Team Member
06/08/2023
Validated Reviewer
Review source: G2 invite
Incentivized Review

Hub for Simplicity in Duties Execution

Easy sharing and maintaining assistant link between remote teams. Easy guidance and visualisation what is infront of technicians. Real-time feedbacks on all queries.
Sunita S.
SS
Sunita S.
Senior Consultant at Mercer
05/26/2023
Validated Reviewer
Review source: G2 invite
Incentivized Review

Infrastructure Team on Site Cloud Support

1. It provided a solution to real-time high secure video transmission which was critical for our stakeholders' privacy concerns.<br>2. As a consultant, in leading one of the leading Telecommunication Clients - We and the on-site team collaborated on real-time alarms and site issues by collaboration over high secured calls with the help of remote eyes.<br>3. Helped the team understand customers' real-time point of view on issues.<br>4. Multi-connect option like tablet and phones.<br>5. Red dot assistance helped identify false alarms quickly.
Nishu N.
NN
Nishu N.
Junior data analyst
04/28/2023
Validated Reviewer
Review source: G2 invite
Incentivized Review

It's easy to use, easy to set up, and has alternatives for small and large users.

I have used it and I thought that I had to understand it first, how it works and processes. But when I used it for the first time, I found it was easy to use and there was no difficulty in any step of communication.

About

Contact

HQ Location:
Barcelona, ES

Social

@wideumofficial

What is Wideum?

Wideum, accessible at https://www.remoteeye.com, is a technology company specializing in remote assistance solutions designed to enhance operational efficiency across various industries. Their flagship product, Remote Eye, leverages cutting-edge augmented reality (AR) and wearable technologies to facilitate real-time communication and problem-solving between field technicians and remote experts.Remote Eye's service enables users to share live video and audio streams, virtually overlaying hands-free instructions and technical drawings to provide immediate support and guidance. This approach significantly reduces downtime, minimizes travel costs, and improves the speed and quality of maintenance, repair, and operations (MRO). Wideum's solution is particularly beneficial for sectors like manufacturing, energy, and healthcare, where precision and efficiency play critical roles. With Remote Eye, Wideum aims to transform traditional field service management by promoting a more connected, knowledgeable, and agile workforce.

Details

Year Founded
2017