First of all, I can say that we are very satisfied with this product. Its high customizability has allowed us to design tailored workflows and to initiate new projects for the digitalization of our internal processes. From contracting, through managing customer calls with number recognition thanks to the plugin that integrates our telephone switchboard with the CRM, to handling complaints, Vtenext has proven to be an extremely versatile and powerful tool. One of the most appreciated aspects of Vtenext is the ability to link individual information to multiple entities. For example, an email can be associated with a ticket, which in turn can be linked to a record. This network structure is essential for facilitating the consultation of a customer's data and ensuring the preservation of information. Even if the original email is lost, it will still remain visible within the ticket. Among the projects currently underway, we are working on managing newsletter campaigns. Furthermore, given the success achieved with the contracting project, we are developing a new process for contracting a new sales line, even more complex and articulated. In summary, the main strengths of Vtenext are the completeness of information, the high customizability of the software, and the integration with external systems, which is almost always available. Additional credit should be given to the technical service, always ready to propose solutions to our requests. We are very satisfied with Vtenext and wish to continue this fruitful collaboration for future projects as well.

I really like its adaptability, the CRM itself is really user friendly.

The strengths of VTEnext undoubtedly include the speed with which an MVP version can be brought into production, as well as the power and ease of use of the Business Process Modeling module for functional analysts. Implementation is very easy and fast (the solution is a pure SaaS and a lot of software connectors are available for integration with external apps). Among its key strengths is also the comprehensive mapping of sales and post-sales processes with ready-to-use, off-the-shelf functionalities. The initial mapping of information related to the various involved entities (sales force, product catalog, prospects, clients, sales data, customer service) is already complete, and it is extremely easy to enrich the database with custom data. Last but not least, the solution is GDPR compliant and ISO (900x, 2700x) certified!