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Voyc

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21 reviews
  • 1 profiles
  • 2 categories
Average star rating
4.4
Serving customers since
2018
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Voyc Reviews

Review Filters
Profile Name
Star Rating
15
4
1
1
0
MT
Mafodi T.
04/22/2022
Validated Reviewer
Review source: Organic

TCR Debt collections

|Voyc
That I can load a call script unique to my mandates, and tag keywords I want to be alerted on if used on any call. I mark or assign calls to myself or colleagues
LS
Lebo S.
04/05/2022
Validated Reviewer
Review source: Organic

Easy to work on and navigate.

|Voyc
the navigation. It's easier to get to a call on Voyc than on Vitel.
MT
Mduduzi T.
04/01/2022
Validated Reviewer
Verified Current User
Review source: Organic

Excellent experiance

|Voyc
The system is easy to use. easy access. The VOYC team has a chat functionality o the sight so that if you get stuck they can always assist you live on the spot. you can see areas of improvement from the onset. the system makes it easy for you to see where the red flags are in your organization by utilizing the emotions feature and clear script tracking scoring.

About

Contact

HQ Location:
Amsterdam, Netherlands

Social

@voyc_ai

What is Voyc?

Voyc is an advanced AI-powered solution designed to monitor and ensure compliance for contact centers. By utilizing real-time call analysis, Voyc helps organizations automatically identify and address compliance risks, optimize customer interactions, and enhance agent performance. The platform leverages natural language processing to transcribe and analyze conversations, allowing businesses to gain valuable insights and maintain regulatory standards.

Details

Year Founded
2018
Website
www.voyc.ai