The omnichannel experience in its entirety was my selling point, and the execution was more than satisfactory. Our customer communication was taking place in entirely different systems over the phone, via SMS, WhatsApp, Facebook Messenger, live chat on our site, and so on. The customers would cut channels and this would lose the context of the agents. A customer could initiate a chat and become frustrated with the limit, and call us, and be required to repeat everything. The Voiso omnichannel workspace is a single interface that brings all these channels together and shares the context.

I do not want to tell the truth, I simply love that it works. Like, consistently works. Every day. No drama.

Scalability of the platform in line with organizational growth path. Ramped between 25 and 200 agents with no infrastructure investment or performance degradation.