The answering machine recognition of the predictive dialer is simply astonishing. My agents interact with live persons rather than leaving voicemails throughout the day.

The support team is AMAZING. Indeed, they have exceeded themselves on numerous occasions. They are even interested in our success.

The omnichannel experience in its entirety was my selling point, and the execution was more than satisfactory. Our customer communication was taking place in entirely different systems over the phone, via SMS, WhatsApp, Facebook Messenger, live chat on our site, and so on. The customers would cut channels and this would lose the context of the agents. A customer could initiate a chat and become frustrated with the limit, and call us, and be required to repeat everything. The Voiso omnichannel workspace is a single interface that brings all these channels together and shares the context.