Product Avatar Image

Vitally

Show rating breakdown
705 reviews
  • 1 profiles
  • 3 categories
Average star rating
4.5
Serving customers since
2017
Profile Filters

All Products & Services

Profile Name

Star Rating

528
159
13
3
2

Vitally Reviews

Review Filters
Profile Name
Star Rating
528
159
13
3
2
Flavia S.
FS
Flavia S.
Customer Relationship Management | CS | CX | Gestão de Pessoas
07/10/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

All Client Info in One Place - Simple and Effective

I can manage all my clients’ information in one place.
Kirsten B.
KB
Kirsten B.
07/06/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

A Truly Excellent Tool

Vitally has a clean and modern UI that is intuitive for admin and end users alike. It is 100% customizable, which is exactly what we want in a CS tool. I also love how quick the team is to both release new features - big ticket AI features and smaller ticket UI/functionality improvements - and respond to feature requests and support inquiries. Uptime is impressive - the platform is reliable, which is incredibly important for a tool our teams use daily. It connects to nearly all our tools in a native way.
Griffin M.
GM
Griffin M.
Account Manager - Customer Success at Canopy
06/23/2026
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Centralizes CS Data Seamlessly, with a Great Meeting Recorder Add-On

It’s been helpful to capture all of our CS information in one product by integrating it into our existing systems. The meeting recorder is also a great add-on.

About

Contact

HQ Location:
New York

Social

@vitally_io

What is Vitally?

Vitally helps B2B SaaS teams like Segment, Zapier, and Productboard to deeply understand their customers and empower every customer success manager to 10x their effectiveness through powerful assistive automation. By quickly unifying disparate product and customer data into an incredibly powerful and easy-to-use platform, Vitally allows teams to rapidly implement better customer success processes and have an immediate impact.

Details

Year Founded
2017
Website
vitally.io