Vitally has a clean and modern UI that is intuitive for admin and end users alike. It is 100% customizable, which is exactly what we want in a CS tool. I also love how quick the team is to both release new features - big ticket AI features and smaller ticket UI/functionality improvements - and respond to feature requests and support inquiries. Uptime is impressive - the platform is reliable, which is incredibly important for a tool our teams use daily. It connects to nearly all our tools in a native way.

It’s been helpful to capture all of our CS information in one product by integrating it into our existing systems. The meeting recorder is also a great add-on.

Vitally is easy to use and offers high-quality product education resources. I also really appreciate the direct support we've received from the Vitally team - both our salesperson and our CSM are incredible!