ViiBE

39 reviews

ViiBE is a best in class software that enables Managed Service Providers, VARs, ITSPs, Telcos, and ISPs to quote, market, tax, learn, implement, support, and invoice for Unified Communications services. ViiBE offers innovative features and an all in one "UC Business in a Box" end to end solution for Viirtue Partners.

Viirtue Platform

7 reviews

Viirtue is an award-winning wholesale Voice over IP and Unified Communications as a Service provider, offering a comprehensive white-label platform tailored for Managed Service Providers , Value-Added Resellers , and telecommunications companies. Established in 2017, Viirtue empowers its partners to deliver branded, cloud-based communication solutions, enabling them to compete effectively with national providers. Key Features and Functionality: - ViiBE Platform: An all-in-one, proprietary quote-to-cash software that streamlines sales, quoting, tax automation, marketing, and online learning, transforming agents and VARs into digitized service providers. - Intuitive Customer Portal: A user-friendly interface allowing customers to manage their services and make payments via eCheck, credit card, Google Pay, or Apple Pay on any device. - Automated Billing and Taxation: Simplifies billing processes with automated tax calculations, ensuring transparent pricing and reducing administrative overhead. - Wholesale Cloud Services: Provides top-tier wholesale cloud services, including VoIP and UCaaS platforms, enabling partners to offer comprehensive communication solutions. - Secure and Redundant Network Infrastructure: Utilizes redundant data centers with active-active geodiversity, Juniper firewalls, and Cloudflare Magic Transit DDoS Mitigation Software to ensure data security and high availability. Primary Value and Solutions Provided: Viirtue addresses the challenges faced by MSPs and VARs in delivering branded, cloud-based communication services. By offering a white-label platform, Viirtue enables partners to: - Expand Service Offerings: Provide a comprehensive suite of communication solutions under their own brand, enhancing market competitiveness. - Streamline Operations: Utilize integrated tools for quoting, billing, and tax automation, reducing operational complexities and improving efficiency. - Enhance Customer Experience: Offer intuitive portals and reliable services, leading to increased customer satisfaction and retention. - Accelerate Revenue Growth: Leverage Viirtue's innovative solutions to attract new clients and generate recurring revenue streams. By partnering with Viirtue, MSPs and VARs can effectively scale their businesses, deliver high-quality communication services, and meet the evolving needs of their clients.

Viirtue AI Voice Agents

0 reviews

Viirtue AI Voice Agents are white-label, 24/7 AI voice agents built natively into Viirtue Cloud PBX. Designed for MSPs, telecom resellers, and SaaS providers, they replace or augment traditional IVRs with a natural-language front line that reduces abandoned calls, cuts support costs, and scales across every client tenant. Each agent is trained on the individual client's FAQs, SOPs, product catalogs, policies, and brand voice, with a private knowledge base per tenant and no data sharing across clients. The agent understands requests, routes callers into existing hunt groups and queues, and escalates to a live agent with a concise summary when confidence is low. Agents also perform real actions: create and update tickets in PSAs and help desks like Zendesk, look up account status and orders, schedule appointments on shared calendars, send confirmations, and capture messages with smart summaries. Common use cases include after-hours coverage, insurance and medical answering service replacement, automotive sales, professional services scheduling, and Tier 1 ticket deflection. Partners get a complete go-to-market with packaging guidance, positioning, and sales enablement. ViiBE handles usage rating, telecom tax calculation, and compliant invoicing so resellers keep the margin without the operational drag.