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VCC Live Group Zrt

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164 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.6
Serving customers since
1999
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VCC Live Group Zrt Reviews

Review Filters
Profile Name
Star Rating
136
26
2
0
0
Judit S.
JS
Judit S.
08/14/2025
Validated Reviewer
Verified Current User
Review source: Organic

There are some gaps, but overall I would recommend it.

Available customer service in hungarian language
Beatrix Z.
BZ
Beatrix Z.
08/14/2025
Validated Reviewer
Verified Current User
Review source: Organic

It is good and working well but we often experience smaller problems and bugs.

We don’t use many features in the VCC, but overall the program works well. The Support team is very helpful, we always get immediate help if we need it.
LK
Lilla K.
07/31/2025
Validated Reviewer
Verified Current User
Review source: Organic

Outstanding Customer Support and a Transparent, User-Friendly Application

As a customer service team supervisor, I use the VCC application as an admin. Its interface is extremely user-friendly and transparent, making it easy to learn and operate. It includes a wide range of useful features for managers, and the reporting capabilities are excellent. We are very satisfied with VCC overall. I would also like to highlight the outstanding customer support—especially the assistance provided by Barnabas Blenesi. He has supported me several times with various issues and questions. Barnabas doesn't just provide help; he thoroughly investigates every problem, conducts research, brainstorms, and never leaves a case unresolved—he keeps digging until a solution is found. He does all this with a polite attitude and impressively fast response times. I truly appreciate having the opportunity to work with him whenever I have questions about the application. He is incredibly helpful and dedicates a significant amount of time and energy to solving any issue. His expertise is clearly reflected in his deep knowledge of VCC—he knows the system inside and out.

About

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HQ Location:
Budapest, Pest

Social

@vcc_live_brand

What is VCC Live Group Zrt?

VCC Live is a cloud contact center solution that fits the way you work. With over 400 clients in 50+ countries worldwide, we work with you to level up your unique capabilities and unlock the potential of your agents through our fully customizable platform. Our longstanding experience in the contact center market provides us with a great awareness of the industry’s key challenges – across both outbound and inbound communication. We use our inherent knowledge and capabilities to help various teams meet and exceed their KPIs. Whether your business needs to reduce cost, increase productivity, or develop customer relations – we proactively work with you to maximize your chances of success.

Details

Year Founded
1999
Website
vcc.live