Torii allows us to identify and understand all the SaaS applications used within our environment, the scope of their use, and their associated costs. Now we don't just know that they are being used, but we better understand how and why they are being used. Validating data from several sources helps build and understand these associations and actual costs. We then classify identified applications based on several factors, such as their approval status, business risk, who is using them, etc. This is increasingly important as we monitor and control the use of AI apps. Furthermore, we leverage workflows within Torii to surface alerts when new applications are discovered, or usage of a previously closed or restricted application is detected. This allows us to take action quickly to determine the appropriate response. We have also been using workflows to streamline onboarding and offboarding. Doing so not only make the process faster and easier, but it provides us with an audit trail of what actions were performed and if they were successful or not. I also appreciate all the Torii team members I have worked with. We have ongoing regular meetings with our CSM to ensure things are going smoothly and address any issues or questions that may have come up. She has been super helpful in collecting feedback and feature requests and then getting those passed on to their product and engineering teams. And she gives status updates on those requests every week. So I know they weren't just logged and forgotten; they are actually being worked on! Whenever I contacted their support team, they responded quickly, are great to work with, and I almost always get the same couple of people which helps to build a feeling of trust. I couldn't ask for a better personal experience with their team, and it is clear that they want to ensure their product meets our needs and is a benefit to our organization.

I like that Torii is pretty easy to use in my day-to-day activities. The support is actually really responsive (kidos to Inti), and I've gotten a lot of help from the support team, especially when I had 100 questions at the beginning. It's really amazing how any time I have an issue, they're there to support me. The overview of all our tools is really, really good to have, and we're now working on getting the same for finance reports and information around our SaaS tools. The ability to keep all SaaS tools we use in one place is great for having an overview and ensuring everything is in line with our privacy policy, which is also really important.

Torii gives us a truly comprehensive and real-time view of our entire SaaS landscape, from discovery to usage and spend, so we finally have one reliable source of truth instead of scattered spreadsheets and ad‑hoc reports. The automation and workflows around onboarding, offboarding, license reclamation and access reviews have removed a huge amount of manual work from IT and made our processes far more consistent and secure. Deep integrations with SSO, HR, finance and collaboration tools mean data flows seamlessly, renewals are tracked proactively, and we can have much stronger vendor and budget conversations with Finance. The interface is intuitive, new users ramp up quickly, and the customer success team is very proactive and easy to work with.