ThriveDesk
71 reviews
- 1 profiles
- 2 categories
Average star rating
4.9
Serving customers since
2024
ThriveDesk Reviews
JB
Justin B.
FounderThriveDesk Keeps Client Communication Organized with an Easy, Shared Inbox
What I like most about ThriveDesk is how it keeps all of our client communications in one place. Before using it, advisory requests would come in through different email threads, making it easy to lose context when multiple team members were involved. With the shared inbox, everyone can see the conversation history, assign requests to the right advisor, and follow the progress without asking clients to repeat information. It's also straightforward to use, so our team was able to adopt it quickly without a complicated setup.
PF
Patrick F.
PresidentOrganized Shared Inbox That Keeps Support Simple and Consistent
What I like best about ThriveDesk is how it keeps our support requests organized without adding unnecessary complexity. We receive questions through multiple channels, and having everything in one shared inbox makes it much easier to track conversations and avoid missing requests. The ticket assignment and automation features help the right team pick up issues quickly, while the internal notes make collaboration straightforward when a case needs additional input. It's easy for new team members to learn, and it has helped make our day-to-day support process more consistent.
JT
Joshua T.
FounderThriveDesk Keeps All Support Channels Organized in One Efficient Workspace
What I like best about ThriveDesk is how it brings all customer inquiries into one shared workspace, making it much easier to stay organized. We handle questions related to app access, navigation features, and general product support, and having email, live chat, and tickets managed in one place helps our team respond more efficiently. The automation features, such as ticket assignment and tagging, reduce manual work, while the internal notes make collaboration simple when an issue needs input from another team member.
About
What is ThriveDesk?
ThriveDesk is a customer support software designed for small to medium-sized businesses, focusing on delivering efficient and streamlined customer service experiences. The platform offers features such as a shared inbox, live chat, knowledge base, and community forums to facilitate seamless communication and support. ThriveDesk aims to enhance customer engagement and satisfaction by providing tools that help manage interactions across various channels. Its user-friendly interface and integrated functionalities make it suitable for teams looking to optimize their support operations.
Details
Year Founded
2024
Website
www.thrivedesk.com