First, I love that Needle hires qualified, experienced representatives for chat consultation. Everyone I have spoken or worked with has been professional, skilled, highly educated, and dedicated. Their expertise is appreciated, particularly when trying to find a hard to locate product or an alternative to products that are out of stock. Needle representatives are responsive, and work quickly to answer questions without a long wait time. There's nothing I hate more than visiting a site with chat-based support, only to have the conversations feel like they are pulling teeth. I've never had this experience with any Needle consultant. I also like the authenticity of their representatives. At no time do I feel like I am receiving canned, macro-driven responses. It feels like I am having an actual conversation with someone who honestly cares.

Its awesome knowing that they have experienced chat support agents that understand customers needs and clients products. Flexible hours that can be set depending on website traffic hours. Program can alert chat support when there are customers browsing the site and notify them that customers may need help.

It's a very easy-to-use Platform. I can log in to the Platform and be chatting instantly. The schedule is very easy to add or drop hours. The sound option helps me toggle between Chats. I've come to rely heavily on sounds! Points are updated live to my Total.