A great comprehensive and interactive course that helps put instill useful and practical methodologies.. As someone who did the role first and took the class second, it was very refreshing to attend each class.. I was a part of the Customer Success Management class and what I liked most was the reinforcement each topic had. Each lesson was met with a break-out exercise where you and members of your class discuss how you might currently be using a certain process or, how you would like to use that process in your daily workflow. It was great to hear other real-life examples to help ingrain the topic. Hope this helps you decide one way or the other!

Having an instructor to answer questions throughout the course, along with a smaller group of people that could share their same experiences was great.

Scenario based exercises were very informative