I have administered, installed, overseen, assited with, etc... Xpt, Xnet, JHS, and Content Server for around 30 years. The one thing that stands out is the word stability. We don't know the the first level support people at Systemware on a first name basis, and that's a good thing. I can't think of any time in the past decade where we have had to contact support for anything other than a simple question about something we couldn't find in the documentation. The user conferences are pretty good too!

The systemware reporting system is a 100% upgrade in every way to the old system it replaced. Real time collecting, incredible flexibility, very easy to learn interface all backed by an incredible rollout team and support group. Our daily users love using the web based interface over the old mainframe emulation they suffered with.

I have been leading a team that supports Systemware, among other tools, for almost two years. My experience is not "hands-on" with the product, but my observations during this time are that the software is remarkably stable. Leading other teams who support other content management programs, my perception is that Systemware is easier to administer compared to other applications with similar capability. I find that one stand out feature of working with Systemware is the support. The response and engagement of the technical and post sales support teams are excellent. Questions are answered in a timely manner and followup is done to confirm that needs are met.