They provide end-to-end automation across registration, calculation, and filing for the US and the rest of the world, which we haven’t seen in any other platform. What really stood out for us is that this is the second company where I’ve brought Sphere in: I first implemented it at Revela and liked it enough that rolling it out again at Crisp was an easy decision. Support has been great, and the NetSuite integration handles our multi-entity setup really well.

Our business is unusual as we sell a mix of physical equipment and software to both private enterprises and public/government organizations. Sphere's AI tax engine handles that complexity across multiple product types without us forcing anything into a box, and the exemption certificate management is essential given how much we sell to public and government buyers.

We run both a product-led and sales-led go-to-market motion, and Sphere handles the tax side of both equally well – that flexibility is rare. And as an Australian company, the support Sphere provides for APAC businesses has been outstanding.