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SocialSwell

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372 reviews
  • 1 profiles
  • 4 categories
Average star rating
4.5
Serving customers since
2016
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291
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SocialSwell Reviews

Review Filters
Profile Name
Star Rating
291
59
12
3
7
Mallory O.
MO
Mallory O.
08/21/2023
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

User Friendly and Automated

Love how user-friendly Swell is! I set up with a rep how I wanted our review capturing requests to look, and everything after that was easy. We are a tour company, so there are hundreds of texts going out each day at different times, but I hardly have to do anything. It is well organized on the back end, making it easy to see the responses and troubleshoot any issues. Customer service is excellent as well.
KS
Karen S.
Senior Operations Manager at Kolea Charters of Lahaina Inc
07/23/2023
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review

Great replacement for those on a budget

I find Swell's pricing to be the most reasonable of all the companies in this field. I also appreciate that I can get a response from them when we are encountering an issue with the software. Also, many features like the photo we want to pop up for our webchat or even canned responses are customizable. All employees I have worked with are great at customer service.
Tiana R.
TR
Tiana R.
07/20/2023
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Love this app!!

How easy it is to use!! Also love that you are able to send reviews and make templates that you can save to use later

About

Contact

HQ Location:
Salt Lake City, Utah

Social

@Swell_Reviews

What is SocialSwell?

SocialSwell Inc., accessible via their website at https://www.swellcx.com/, is a dynamic company that specializes in enhancing customer experience through innovative technology solutions. They offer a suite of tools designed to help businesses improve customer interactions and drive growth. Their services typically include reputation management, customer feedback, and communication tools that streamline the process of gathering and analyzing customer insights. By employing SocialSwell Inc.'s tools and platforms, businesses can leverage data-driven strategies to increase customer satisfaction, foster loyalty, and ultimately, boost their overall success in competitive markets.

Details

Year Founded
2016
Website
www.swellcx.com