We hired them for appointment setting and lead generation for B2B. We deal with one specific representative, and I want to write her name but, I didn't get his permission, so I kept the name withheld. If she sees this feedback and gives me permission, I will edit it later. It seems as though she is an intrinsic member of our company’s team. She manages all of the processes related to building of lists, cold calling, and lead qualification. When it comes to qualified leads, she manages to schedule the meetings with them, and our internal team works with them further regarding the discovery and proposals. The aspect I find most impressive about her is her personal approach to things since she is the first contact the prospects have with our company, and she manages to make it perfect. Additionally, she provides us with feedback from her phone calls.
We called them in to assist us in building our enterprise pipeline within the UKI and EMEA regions, and to be frank, I was pleasantly surprised at how quickly they got up to speed. They began to make an impact within a week's time. They make thousands of outbound calls each week for us. Up to now, they have secured ten good meetings for our internal team, two of which are close to closing. They even helped us penetrate new verticals such as UK sports clubs that were previously very difficult to enter. In addition to that, they have excellent project management skills. They prepare the call notes for each call and send it to us prior to our weekly meetings.
The biggest difference is in the reduction of manual effort that used to be incorporated into our daily process. They have cleaned up data, built the pipeline, built 12 workflows, built dashboards that showed the exact spot of where our leads were getting lost. When it comes to outbound efforts, they have determined our ICP, developed our executive director’s LinkedIn profile, posted eight LinkedIn updates per month and conducted outreach to enterprise talent and DEI executives. The numbers were good. Time spent on manual CRM efforts was reduced 50% - down from about 4-5 hours per day to 2. LinkedIn produced 17 verified appointments in 3 months, beating our goal of 15. Sales pipeline increased by 450%, LinkedIn acceptance and response rates improved by 70%. Post impressions reached 19,500 and 15,000+ views, profile visits reached 553, and our executive director's SSI increased from 51 to 62.