I use smallest.ai for deposition logging, legal audio mixing, and court proceeding transcription. Pulse creates highly reliable initial text drafts instantly, which completely removes our production backlog. I like the built-in PII and credit card redaction features that work flawlessly in real time. Sensitive identity details are automatically masked out of the stream as our financial advisors talk, protecting customer data immediately. The automatic PII redaction helps us automatically protect sensitive personal information without requiring manual redaction, saving time and reducing the risk of data exposure. The initial setup was quite easy and straightforward.

I love the built-in PII and credit card redaction features of smallest.ai because they work flawlessly in real time, automatically masking sensitive identity details during live conversations. This ensures immediate protection of customer data and saves our team significant time since we don't have to manually remove or hide personal or payment details. It's particularly beneficial for handling financial conversations where privacy and data security are crucial. The initial setup of smallest.ai was very easy and straightforward, allowing our team to integrate it quickly without any major issues. The platform has helped us automate PII redaction and improve compliance monitoring, which was a major reason for switching from a manual transcription and call-monitoring process. The ability to integrate smallest.ai with our internal compliance and customer management systems using its API to export call data and connect transcripts with our secure document storage has been incredibly efficient for our compliance team. Overall, my experience with smallest.ai has been very positive, and I appreciate its smooth real-time features.

I love how smallest.ai instantly creates highly reliable initial text drafts which remove our production backlog, saving us days of manual transcription effort. The automatic word-level timestamps are incredibly useful as they match up perfectly with our legal audio tracks. I can click on any word in the transcript and the media line jumps straight to that exact millisecond, which really speeds up our deposition editing workflows. Word-level timestamps turn a static text transcript into a highly interactive, searchable, and easily editable media database, eliminating hours of manual timeline scrubbing and allowing legal teams to focus on strategy rather than video editing. The platform integrates natively with several real-time AI and communication tools like LiveKit, Pipecat, Twilio, and Zapier, which is great for streamlining voice and automation workflows. Its ultra-low latency and native integrations with frameworks are incredibly powerful for building real-time, conversational voice agents.