It's a very thorough service which I can access at any time. The customer support is excellent and having a dedicated account manager (Andrew Palmer) is very useful. I love seeing our progress in improving our site and it's easy to tackle issues to resolve them.

I use Silktide to scan our website for accessibility issues, and it has completely transformed our site, increasing our accessibility rating from 60% to 98% in less than a year. The support is second to none especially from Chris when setting up and Andrew Palmer as our account manager. The accessibility scanner is incredibly useful, and I utilize it weekly to ensure our content remains accessible, which is crucial for us. The content checking feature is excellent at identifying broken links that often go unreported, and it also provides invaluable support for spelling and grammar c8hecks. The analytics capabilities of Silktide are impressive; I love the cookie-less analytics system, which includes detailed heat maps. This feature provides exceptional insights into our website's user interaction. Additionally, I find Silktide’s initial setup to be incredibly easy, which made transitioning from our previous product, ReciteMe, hassle-free. Overall, Silktide has been immensely beneficial for us and fulfills our web accessibility needs perfectly, making it a product I would highly recommend.

Gives good clear information on how to improve the online customer experience through better coding and best practice in terms of accessibility. The product is easy to use, and it was really straightforward to implement. Support has been excellent and we use it every week.