Shelf

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141 reviews
  • 1 profiles
  • 7 categories
Average star rating
4.7
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Shelf Reviews

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Verified User in Consumer Services
UC
Verified User in Consumer Services
Mid-Market (51-1000 emp.)
08/25/2022
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review

Easy to use.

Categories and the rating system is nice.
Noemi M.
NM
Noemi M.
Customer Service SupervisorSmall-Business (50 or fewer emp.)
08/23/2022
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Customer Service Supervisor

Decision Trees have to be the best! They have so much information and really guide the team on certain processes.
Keyra T.
KT
Keyra T.
Customer Experience SupervisorSmall-Business (50 or fewer emp.)
08/23/2022
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review

Easy to Use!

I love the new feature that you can duplicate Gems now. I create all kinds of new articles and this has come in very handy. I also have to use the announcements a lot for my team. These are very easy to use and love that I can track who has not acknowledged an article.

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HQ Location:
New York, NY

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What is Shelf?

Shelf is the AI Data Layer for trusted enterprise AI and better answers for people. Shelf translates fragmented enterprise knowledge, documents, and files - together with the business context and logic that give them meaning - into a reusable AI data model. By embedding company-specific terminology, relationships, policies, and operating rules, Shelf gives AI agents the context to reason accurately and act with confidence. Enterprise governance and continuous quality assurance keep knowledge current, consistent, and accessible to the right people and agents. Built for reuse across AI applications, Shelf provides a shared foundation for knowledge management, search, agent assistance, and self-service - helping enterprises improve answer reliability, build trust, and scale AI with greater control.

Details

Website
shelf.io