I am a supervisor over 8 CSRs and ServiceSkills makes it so easy to assign training and monitor the progress of each participant. Each month I assign a new group of videos for the team and can monitor who is watching and who is not and also see their scores from the quizzes. My team enjoys how the videos are short and are able to work them into their weekly routine. Some sessions are 10 minutes some are 30 minutes. We use ServiceSkills videos to enhance our customer experience for our customers in the way we communicate. It is super easy to implement this training into our training processes. Also if I have any question their customer support is prompt at assisting me in anything I need.

The endless amount of training options. The staff is also very helpful.

I like ServiceSkills for training purposes because it helps our new and existing employees to work better together. I appreciate the courses and customization it offers, allowing me to choose what topics I want our team to cover. The initial setup was very easy, and the support from Angela and Rhonda is AMAZING. I'm so satisfied with the service that I'd recommend it to others with a rating of 10 out of 10.