The support we receive from our HR business partners, payroll team, and advocates is truly top tier!

The customer service from our dedicated team is top notch. Whenever there is a problem I don't ever have to worry that someone is taking it seriously and looking to resolve the issue. There have been multiple times where a certain offering or feature from Sequoia was less than desirable so I email (or call) Michael with my frustrations -- he always keeps these concerns in the back of his head and makes sure to do anything or everything he can to find a solution. Monisa has gotten plenty of frantic emails where I missed some deadline or had a crisis I needed help with and I always feel like she waves her magic wand and makes everything better. Just knowing I have her on my team gives me such peace. Shan in payroll has gone above and beyond multiple times for us and always seems to be on top of everything. So the service/people who work at Sequoia are really their greatest feature. The admin.sequoia.com site is modern, has a lot of details & resources available which makes it easy and helpful. Open Enrollment is generally a fairly painless process. It was better this year because they corrected something that was confusing last year around the HSA enrollment.

I find the Sequoia People Platform to be incredibly intuitive and visually appealing, which significantly enhances my experience. Its ease of use allows me to efficiently manage and navigate through tasks like submitting time off requests and accessing payroll and W2 forms. Handling compliance issues such as offering benefits, processing terminations, and managing leaves of absence becomes seamless with Sequoia One. Additionally, I value the platform so much that I would highly recommend it to others, as reflected in my perfect recommendation score.