We like how Robylon AI can support attendees and in real-time. It is as though an addition of another player in a team who does not sleep. Since we have adopted the platform, it has been able to independently manage more than 90 percent of our pre-event and on-site attendee requests with a near-perfect accuracy rate. The conversational AI can interpret natural language, so the attendees can pose questions in their own language, be it through our own chat, email or a dedicated voice line. It also fits well with our event registration and scheduling software, retrieving precise, real time information. This quick, dependable service has been a tremendous success to us.

Efficiency and accuracy is the most striking feature about Robylon. Our support measurements have improved significantly since putting the platform into practice six months ago. About 85% of our Tier 1 inquiries are currently addressed by the AI agent with above 97% accuracy. This involves all the activities such as delivery of order tracking details, and product SKU confirmation. We also like that it has out-of-the-box conversational; it works well with our current CRM and ticketing system, and it was installed in less than two weeks, with minimal disturbance to our staff. This flexibility to accommodate a number of languages to our customers abroad has been a game-changer, and this will guarantee our clients a uniform experience, no matter where they are.

Robylon AI’s voice product is accurate (about 95% intent recognition), natural sounding, and scalable. It handles around 80% of calls without human help. It cut our calling costs by 35 to 40 percent, tripled daily call capacity, and was live in just 7 days with strong analytics and multilingual support. Easily usable and plug-and-play integrations