I am extremely satisfied with Robylon. My team and I experienced a notable reduction in overall handling time of customer queries.

The most remarkable thing about Robylon AI is the smoothness of the ticket automation. It automatically solves over 60 percent of every incoming ticket, reducing the number of repetitive tasks of our support team. The pace is also impressive, average handling time has been decreased by more than 90, and the majority of the tickets can be solved within several seconds. Such automation has introduced an enormous increase in efficiency and has enabled our agents to spend their time on more complex and high-priority concerns.

We appreciate that Robylon AI helps in giving immediate and precise solutions to the most frequent customer problems. It is just like having a team of support agents at your disposal 24 hours. Since we deployed the platform, more than 90% of our Tier 1 support tickets, including Where is my order? have been automatically processed. to Find my serial number. The AI knows the technical specifics of our products and can direct the customers through the troubleshooting process with an approximate 100 percent accuracy rate. This has changed the game as far as our customer satisfaction scores are concerned.