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Richpanel

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94 reviews
  • 1 profiles
  • 6 categories
Average star rating
4.7
Serving customers since
2019
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Richpanel Reviews

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Profile Name
Star Rating
73
20
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1
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Verified User in Retail
UR
Verified User in Retail
10/09/2023
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

The best customer service platform for Shopify users

Easily integrates with Shopify, pulls up customer data and allows you to modify or create new orders. Customer support has been great.
Jay C.
JC
Jay C.
10/09/2023
Validated Reviewer
Verified Current User
Review source: Seller invite
Incentivized Review

Amazing

Richpanel is great, it has pretty much everything you could need in a platform at a very cost effective price. The customer service is also amazing, they always get back to me the same day and are very helpful.
Verified User in Health, Wellness and Fitness
UH
Verified User in Health, Wellness and Fitness
08/14/2023
Validated Reviewer
Review source: Seller invite
Incentivized Review

Great for communication between teams and customers

I mostly use it to communicate with our customer service department, and I enjoy having the private conversations so that I can see the customer notes, but provide a private reply to our customer service reps when they need my help

About

Contact

HQ Location:
San Jose, California

Social

@Richpanel

What is Richpanel?

Richpanel is a customer service platform designed specifically for ecommerce businesses. It offers a suite of tools that streamline and enhance customer support and experience directly from their website at [https://richpanel.com/](https://richpanel.com/). The platform allows online retailers to manage customer support tickets, automate common queries with AI, and provide personalized support through live chat and other communication channels.Key features of Richpanel include its intuitive customer support dashboard, integration with major ecommerce platforms like Shopify and WooCommerce, and powerful analytics to track support performance and customer satisfaction. This helps ecommerce businesses boost efficiency, reduce response times, and improve overall customer experience. Richpanel aims to transform how online shops engage with their customers, making support operations more efficient and driving higher customer loyalty.

Details

Year Founded
2019
Website
richpanel.com