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Richpanel

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94 reviews
  • 1 profiles
  • 6 categories
Average star rating
4.7
Serving customers since
2019
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Richpanel Reviews

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Profile Name
Star Rating
73
20
0
1
0
Parker H.
PH
Parker H.
11/19/2024
Validated Reviewer
Verified Current User
Review source: Organic

Great Support

Richpanel allows my team and I to effectively solve customer issues. My partner Harsh Shah has always been a huge help with it comes to integrating new processese.
marcus J.
MJ
marcus J.
03/27/2024
Validated Reviewer
Verified Current User
Review source: Organic

100% satisfied

I really like that its so easy to work in this program. We have saved a lot of support-time. Today we have the smaller package because the ai didnt really work for us. We have tried Hubspot, gorgias and many other programs and we are very picky.... so if we like it.. then its good. The support is also perfect. Quick zoom-call if needed. Thw program pays for itself big time.
RP
Ryan P.
03/26/2024
Validated Reviewer
Verified Current User
Review source: Organic

Fantastic Tool for Managing Customer Touchpoints

Manages all our customer touchpoints which include social media, email and sms. Integrates beautifully with Shopify and gives us a great breakdown of customer purchase history as well as all their conversations with us in the past. We loved Richpanels whiteglove customer support, they were quick to reply to all our queries and helped onboard us from Gorgias. Ease of implementaiton was a big part of our transition. Transparent pricing also a massive bonus, we're no longer hamstrung by ticket pricing, instead it's by agent.

About

Contact

HQ Location:
San Jose, California

Social

@Richpanel

What is Richpanel?

Richpanel is a customer service platform designed specifically for ecommerce businesses. It offers a suite of tools that streamline and enhance customer support and experience directly from their website at [https://richpanel.com/](https://richpanel.com/). The platform allows online retailers to manage customer support tickets, automate common queries with AI, and provide personalized support through live chat and other communication channels.Key features of Richpanel include its intuitive customer support dashboard, integration with major ecommerce platforms like Shopify and WooCommerce, and powerful analytics to track support performance and customer satisfaction. This helps ecommerce businesses boost efficiency, reduce response times, and improve overall customer experience. Richpanel aims to transform how online shops engage with their customers, making support operations more efficient and driving higher customer loyalty.

Details

Year Founded
2019
Website
richpanel.com