All customer data is in one place. Orders, tickets, and tasks.

I like the ability to export the product catalog so that I can create a quote tool using excel.

I have been using this product for over 15 years. I purchased it as a perpetual license and paid support. A few years ago, Tigerpaw decided they wanted to be a SaaS product, which they are not. They forced us into a per-user pricing model and gave us a "loyalty" discount. With the discount applied we were paying more than our typical support but not much more. Two years later, when they send a renewal quote, the pricing is now 3x more. Our company still hosts the application; we maintain the servers, bandwidth, and application in-house. They told me their price was not competitive with the market, and this is why they tripled it. Two months before we need to renew. This is not a SaaS product its old technology they want to sell as a SaaS product.